Solutions Delivery Director – AI Solutions

About us

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

Job Summary

We are looking for a commercially minded Solutions Delivery Director to own the full customer lifecycle, from presales solutioning to deployment, value realization, and revenue continuity. You must be comfortable operating in a build-and-transform environment.

You will operate as a hybrid of:

Solution Architect

Customer Success Strategist

Commercial Owner

Key Responsibilities

Presales & Commercial Structuring

• Lead technical discovery and scope definition; Identifying delivery risks before contract signing
• Translate business problems into AI workflow solutions
• Define success metrics tied to business impact
• Support pricing logic based on effort and value

End-to-End Delivery Ownership

• Own implementation roadmap from kickoff to go-live
• Manage cross-functional resources including product, engineering and ops
• Control scope creep with commercial awareness
• Drive stakeholder alignment at executive level
• Deliver on time without margin erosion

Value Realisation & Strategic QBRs

• Translate solution performance into business ROI
• Explain under-performance using structured root-cause logic, and propose optimization
• Drive adoption strategy beyond training sessions
• Protect and expand share-of-wallet

Revenue Continuity & Expansion

• Build renewal defense strategy early, through consistent solution value justification and countering competitive dilution
• Identify upsell and cross-sell triggers
• Align roadmap to long-term commercial objectives

Product Feedback Loop

• Bridge client reality and product roadmap; Capture client patterns and feed into product iteration
• Identify Ideal Customer Profile (ICP) refinement opportunities
• Operate as voice of customer at strategic level

Key Requirements

• 5-10 years in SaaS/AI/tech-enabled enterprise delivery
• Demonstrated ownership of complex solution deployment
• Experience in both presales and post-sales lifecycle
• Proven ability to defend scope commercially
• Strong executive communication
• Structured problem solver (MECE thinking)
• Revenue-aware and commercially instinctive
• Comfortable operating without playbook in high-growth environment
• Fluency in Mandarin are strongly encouraged to apply, as this skill is a valuable resource for engaging with our Chinese-speaking partners/clients.
• Onsite work based in Manila (Philippines)

Capabilities & Personality

• Strong leadership skills with the ability to manage, mentor, and grow a team.

• Excellent communication, presentation, and negotiation skills

• Empathetic and confident in handling client concerns, complaints, or conflict resolution.

• Data-driven decision maker; able to quickly identify trends and resist unsupported assumptions.

• Strong prioritization and time management skills.

• Problem-solving mindset with a take charge personality and consistent follow-through.

Why Wiz.AI

At WIZ.AI, you won't just witness the cutting edge of Generative AI. You will define it, engineering proprietary Talkbots and advanced LLMs that deliver transformative, measurable impact for global

enterprises across 17 countries. We offer an unparalleled ground-floor opportunity within a hyper-growth market leader.

Our flat, results-driven culture ensures technical brilliance translates directly to strategic influence,

rewarding your unlimited potential with industry-leading, results-driven compensation.

Elevate your career beyond iteration. Come build your best career story with us.