Lead client sessions to understand business processes, data flow requirements, and integration objectives.
Assess system compatibility and propose tailored integration solutions using Sprout's APIs and products.
Translate client needs into clear, actionable requirements, workflows, and data mapping documents.
Collaborate with product and engineering teams to validate feasibility and optimize integration design.
Clearly explain technical concepts (APIs, authentication, data sync) to non-technical stakeholders.
Stay familiar with authentication and security standards such as OAuth 2.0, OpenID Connect, SSO, JWT, and SAML.
Implementation Support & Delivery
Work alongside Product Managers and Solution Architects during project rollout.
Support UAT (User Acceptance Testing) by validating integrations against business requirements.
Troubleshoot integration issues and coordinate with engineering for timely resolution.
Maintain up-to-date documentation including requirements, API specs, and implementation guides.
Track progress and communicate effectively with both internal and client teams.
Collaboration & Continuous Improvement
Partner with Sales, Pre-Sales, and Product to evaluate integration opportunities and define scopes.
Answer and resolve queries or requests raised by Customer Success Managers (CSMs) related to client integration issues, providing clear guidance or coordinating with technical teams as needed.
Identify repeatable patterns and contribute to reusable integration frameworks or best practices.
Gather client feedback and recommend enhancements to improve integration experience and efficiency.
Minimum Qualifications
68 years of experience in solutions consulting, business analysis, or technical implementation within SaaS, HR tech, or enterprise software.
Strong understanding of APIs, data mapping, and system integration workflows.
Excellent communication skills able to confidently engage with both business and technical stakeholders.
Hands-on experience with OAuth 2.0, SSO, JWT, or related authentication protocols.
Demonstrated ability to manage small-to-medium integration projects end-to-end.
Familiarity with Agile delivery and working in cross-functional teams.
