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Grosvenor Engineering Group - Job Description
Tech Support / UAT Support
Tech Support
- Provide first and second line technical support for IT systems, applications, and end user environments
- Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk)
- Diagnose and resolve hardware, software, application, and access related issues
- Escalate complex or unresolved issues to Level 3 or specialist teams as per escalation procedures
- Ensure compliance with SLAs, KPIs, and service quality standards
- Maintain accurate documentation, knowledge base articles, and runbooks
- Perform routine system checks, monitoring, and operational support tasks
- Communicate clearly with users, providing timely updates and resolution status
- Support onboarding/offboarding activities, access provisioning, and user setup
UAT Support
Domain experience (any): Finance, Accounting, ERP (SAP/Oracle), CRM, HR systems, Data/BI.
- Support UAT planning activities, including test approach, scope, and timelines aligned to release plans
- Assist in creating and maintaining UAT test cases, scenarios, and traceability to requirements/user stories
- Validate UAT readiness: environment availability, test data setup, access provisioning, and user onboarding
Join the A-Team and experience the A-Life!
