ServiceNow Developer
asticom technology inc.- Posted 28 days ago
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Job Description
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of issues and maintain service quality.
- Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.
- Monitor system health and proactively identify potential risks to prevent service disruptions.
Professional & Technical Skills:
- Required Skill: Expert proficiency in ServiceNow.
- Strong understanding of IT service management principles and workflows.
- Experience in incident, problem, and change management processes within ServiceNow.
- Ability to customize and configure ServiceNow modules to meet business requirements.
- Familiarity with scripting and automation capabilities in ServiceNow to improve operational efficiency.
- Solid skills in troubleshooting and root cause analysis of software issues.
Must have and Good to have skills: ServiceNow ITSM – CSDM, Developer, NOT end-user profile. 5 - 8+ YEARS in ServiceNow.
Shift: Morning, mid. Hybrid - 2x a week RTO at Manila offices.
More Info
Key Skills
scripting and automation capabilities in ServiceNow
IT service management principles and workflows
troubleshooting and root cause analysis of software issues
incident problem and change management processes within ServiceNow
customize and configure ServiceNow modules
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