ServiceNow Developer
asticom technology inc.- Posted 22 hours ago
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Job Description
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of issues and maintain service quality.
- Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.
- Monitor system health and proactively identify potential risks to prevent service disruptions.
Professional & Technical Skills:
- Required Skill: Expert proficiency in ServiceNow.
- Strong understanding of IT service management principles and workflows.
- Experience in incident, problem, and change management processes within ServiceNow.
- Ability to customize and configure ServiceNow modules to meet business requirements.
- Familiarity with scripting and automation capabilities in ServiceNow to improve operational efficiency.
- Solid skills in troubleshooting and root cause analysis of software issues.
Must have and Good to have skills: ServiceNow ITSM – CSDM, Developer, NOT end-user profile. 5 - 8+ YEARS in ServiceNow.
Shift: Morning, mid. Hybrid - 2x a week RTO at Manila offices.
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