ITSM ServiceNow Developer

Role Overview

We are looking for an experienced ITSM ServiceNow Developer who will be responsible for designing, configuring, developing, testing, and implementing technical solutions on the ServiceNow platform. The role will primarily focus on IT Service Management (ITSM) modules and will involve translating business requirements into automated workflows to improve enterprise IT operations and service delivery.

Key Resposibilities

• Customize, configure, and maintain core ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, Release Management, and Request Fulfillment.
• Design and maintain the Common Service Data Model (CSDM) framework, ensuring accurate mapping of Business Services, Application Services, and Service Offerings within the CMDB.
• Develop and implement workflow automation using Flow Designer, Workflow Editor, and IntegrationHub to streamline IT service processes.
• Collaborate with business and technical stakeholders to understand requirements and convert them into scalable ServiceNow solutions.
• Prepare test plans, perform unit testing, integration testing, and regression testing before deployment of enhancements or updates.
• Ensure ServiceNow configurations and customizations align with ITSM best practices and organizational standards.
• Support CMDB governance by ensuring accurate data modeling and proper foundational data flow into the CMDB.
• Troubleshoot platform issues, recommend improvements, and support continuous enhancement of ServiceNow capabilities.

Required Skills and Qualifications

·        Strong hands-on experience in ServiceNow ITSM implementation, configuration, and development.

·        Deep understanding of ITIL v3 or ITIL v4 best practices.

·        Experience in configuring and supporting ITSM modules such as Incident, Problem, Change, Release, and Request Fulfillment.

·        Strong knowledge of ServiceNow CSDM, CMDB structure, and data modeling concepts.

·        Technical proficiency in JavaScript, GlideScript, HTML, CSS, and AngularJS for Service Portal development.

·        Experience with Flow Designer, Workflow Editor, and IntegrationHub.

·        Ability to design scalable solutions and work effectively with cross-functional teams.

·        Strong analytical, troubleshooting, and problem-solving skills.

Preferred Skills

·        Experience working in enterprise IT environments.

·        Good understanding of CMDB governance and service mapping.

·        Ability to work independently and manage multiple priorities.

· Strong communication skills with the ability to interact with both technical and business teams.