Service Solutions Specialist

• Management of existing external vendor and shared services relationships

• Evaluation and monitoring of vendor performance under Operations with Service Solutions as Supplier Relationship Manager (SRM)

• Ensure proper governance/oversight over TC's service providers

• Act as first line of defence on the following risk areas – Third Party Risk, Business Continuity, IT and Security.

• Management and oversight of key group initiatives – work with the COO in ensuring continuous improvement in SLIMTC's ecosystem (infrastructure, process, people, etc.) so operations can continue to support both internal and external client requirements

Responsibilities

1. Evaluation and monitoring of the outsourcing model and vendor performance

2. Leads the team in terms of developing the end-to-end solution for SLIMTC's digital initiatives which focuses on Client, Agent and data consolidation.

3. Governance and management of outsourcing and shared services

4. Assists in the day-to-day operations of Fund Operations and Account Servicing

5. Compliance and Audit

6. Administrative function such as reporting to the Management Committee, relevant Steering Committees and BOD.

Qualifications

• University degree

• At least 10 years of related experience Business / systems analysis, and Project Management

Preferred Skills

• Sufficient knowledge of the asset or investment management business and processes. Knowledge of the trust industry is an advantage

• Specialized in leading and managing teams/projects involving both internal and external stakeholders (i.e. vendors, customers)

• Analytical thinking and problem solving

• Good written and verbal communication skills

• Team player