Key Responsibilities
Operations & Project Leadership
- Lead end-to-end client engagements, including operations projects, process improvement initiatives, and service transitions.
- Ensure projects are delivered on time, within scope, and aligned with client objectives.
Process Improvement & Transformation
- Apply Lean Six Sigma and project management methodologies to identify inefficiencies and implement process improvements.
- Drive continuous improvement initiatives to enhance productivity, quality, and cost efficiency.
Client & Stakeholder Management
- Serve as a primary point of contact for clients, building strong and trusted relationships.
- Ensure smooth day-to-day operations and proactively address client concerns and requirements.
Solution Design & Business Support
- Support solutioning, proposal development, and business case creation for new and existing clients.
- Collaborate with cross-functional teams to design scalable and efficient operational solutions.
Team Leadership & Knowledge Sharing
- Mentor and guide team members, fostering capability development and best practices.
- Act as a subject matter expert in operations, process improvement, and consulting delivery.
Qualifications
- Education: Bachelor's degree in Business, Finance, Risk Management, or a related field.
- Background in insurance or financial services is highly preferred.
- Certifications (Required)Project Management Professional (PMP)Lean Six Sigma Black Belt (or equivalent)
- Experience: At least 10+ years of experience in US Property & Casualty or Employee Benefits insurance operations.
- Minimum 5+ years of consulting experience, preferably within a Big 4 or similar environment.
- At least 3+ years in operations management, with proven experience leading teams and delivering operational targets.
- Experience in a BPO or shared services environment is an advantage.
Skills & Competencies
- Strong analytical, problem-solving, and critical thinking skills
- Excellent communication and client management abilities
- Strong project and change management expertise
- Proficiency in tools such as MS Office, SQL, Salesforce, Visio, and SAS
- Highly adaptable, self-driven, and results-oriented
- Strong collaboration and stakeholder management skills
