The Team Lead provides dotted line supervision to the branch personnel supporting the global branches. He/She also provides liaison support with other IT departments for projects, maintenance and compliance activities.
Duties and responsibilities:
- Supervises the branch coordinators and provides guidance for daily operations that involve IT.
- Manages the team's capacity and plans for resource shortfall.
- Ensures the resolution and fulfillment of assigned incidents and requests within service levels and quality standards.
- Monitors accessibility and availability of in-scope systems.
- Supports the business and ITG project managers, system owners and fulfillment units for the completion of project artifacts and effective management of issues and risks.
- Performs other related functions that may be assigned.
Qualifications:
- Bachelor's Degree of Information Technology, Computer Science or any related courses.
- At least 5 years employment in an IT organization with similar capacity.
- Significant experience in development and support of IT systems.
- Must be willing to work onsite and be assigned in Makati/Ortigas.
