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H2 Software Consulting Services Inc.

Service Desk Team Lead

H2 Software Consulting Services Inc.
Philippines
4-6 Years
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  • Posted 7 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

  • Lead and manage a team of Service Desk Analysts across multiple shifts
  • Drive performance by monitoring KPIs, SLAs, and customer satisfaction metrics
  • Provide coaching, mentoring, and performance evaluations for team members
  • Manage escalations and coordinate with higher-level support teams as needed
  • Ensure adherence to ITIL processes, company policies, and best practices
  • Contribute to continuous improvement initiatives in service delivery

Qualifications

  • At least 4+ years of Service Desk/IT support experience, with 1+ years in a leadership role
  • Strong leadership, coaching, and people management skills
  • Excellent communication and stakeholder management skills
  • Knowledge of ITIL framework or similar service management processes
  • Willing to work onsite in Makati, Taguig, or Pasig

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Support
Employment Type:
Full time

Job ID: 136416149

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Last Updated: 19-12-2025 10:10:02 PM
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