Service Delivery Manager - Test Management

Where Quality Is Seen, Not Heard

At Planit, quality isn't a checkbox - it's a craft. As part of NRI, we combine global scale with deep local expertise to deliver quality engineering and testing services you can see, trust, and measure. Our mission is simple: make every system perform flawlessly and every digital experience inspire confidence.

With 1,500+ Quality Engineering specialists and delivery models that adapt to every client's needs, Planit offers the perfect blend of reach, reliability, and innovation.

The Service Delivery Manager (SDM) works in collaboration with the Account Directors, Account Managers, Onshore Managers and offshore management at Planit to lead and provide support to Delivery teams in the management of programmes and workstreams on an account.

What You'll Do:

• Stay client focused at all time
• Lead and support all Delivery across projects and capabilities on the account
• Ensure all deliverables are of highest quality
• Continuously drive improvements according to agreed strategic roadmaps
• Lead and inspire the teams, identifying areas for improvement and resolving issues where they occur
• Provide support to Account Directors and Account Managers on the account
• Ensure Stakeholders are well informed on progress, issues and risks.
• Work closely with offshore management to ensure successful delivery
• Offshore Governance processes across all capabilities are maintained regularly
• Offshore-PMO is informed on all resourcing level changes
• Work on activities to increase offshore visibility

What We're Looking For:

• At least 12 years of experience in Test Management / Service Delivery / Account Management
• Excellent communication skills
• People Management: Ability to lead and manage a large team
• Client Management: Capable of handling multiple clients with strong relationship and service focus
• Automation: Good understanding of automation (hands-on experience is a nice to have)

Why Join NRI Planit

You'll work with cutting-edge tools, industry-leading experts, and clients who rely on us to deliver excellence at scale. Here, you're part of a company where quality isn't just delivered-it's engineered, evolved, and amplified.

Your skills. Our impact. Together unstoppable.

At NRI Planit, you'll push the boundaries of quality engineering, work with brilliant minds, and see the difference your expertise makes across Australia's top systems - fast, reliable, and intelligent. Don't worry if you don't meet every requirement listed - e value attitude, experience and a can-do attitude above all else, and you may just be the perfect fit for this role or another within NRI Planit.

NRI Australia & New Zealand is committed to building a culturally diverse and inclusive workplace and strongly encourages applications regardless of gender, age, ethnicity, sexual orientation, or disability.