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Customer Success Manager (B2B Account Management | Hybrid | Taguig)

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Job Description

Location: Fort Bonifacio, Taguig (PhilPlans Corporate Center)

Work Setup: Hybrid (3 Days Onsite | 2 Days WFH)

Schedule: Monday to Friday (Weekends Off)

Start Date: March 30, 2026

Headcount: 2

Compensation & Benefits

Basic Salary: PHP 45,000

Allowances: PHP 5,000 (Performance-based)

Sign-On Bonus: PHP 60,000 100,000

HMO Coverage

Life Insurance

Important Requirement

Must have B2B Account Management experience (MANDATORY)

Profiles without Account Management experience will NOT be considered

Qualifications

Bachelors Degree in Business, Marketing, IT, Computer Science, or related field

At least 12 years of B2B Account Management experience

Experience handling client relationships in a B2B environment

Strong communication and stakeholder management skills

Key Responsibilities

Manage and grow B2B client accounts

Drive product adoption and encourage use of new features

Identify churn risks and implement retention strategies

Conduct regular business reviews (quarterly/annual)

Collaborate with internal teams: Sales, Product, Marketing, Support, and Engineering

Build strong client relationships and ensure customer success

Align customers with tools and resources to maximize platform value

More Info

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About Company

Job ID: 145684349

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