Lead enterprise change across high-impact media operations
The Service Delivery Lead plays a critical role in translating strategic transformation into real, measurable results across large-scale operations. This opportunity places you at the center of business-critical change for a leading global media organization-driving structured adoption, capability uplift, and performance improvement-while building a long-term, high-impact career with Emapta.
Snapshot
- Employment Type: Full-time
- Shift: Day Shift
- Work Setup: Onsite - Ortigas
- Salary: Up to PHP 150,000
Benefits
- Competitive salary package
- Prime office location in Ortigas with access to MRT, restaurants, and banks
- HMO coverage with free dependent upon regularization
- Day shift schedule
- Salary Advance Program through banking partner (subject to eligibility)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit https://emapta.com/training-calendar/)
- Free 24/7 access to office gyms with a fitness trainer
- Exclusive lifestyle perks (hotel and restaurant discounts)
- Employee referral incentives
- 20 annual leave credits (including convertible leaves)
- Engagement activities and company events
- Mentorship and exposure to global leaders and teams
- Career growth opportunities in a global environment
- Diverse and supportive workplace
Ideal Candidate
You are a structured and strategic change leader with strong experience in designing and enabling learning, adoption, and behavior change across large teams. You bring clarity to complex transformation initiatives, influence stakeholders across all levels, and ensure that new processes, systems, and ways of working are understood, adopted, and sustained.
Qualifications
- 5+ years of experience in change management, transformation delivery, or instructional design within large-scale operations
- Strong background in learning design, training development, or capability-building initiatives
- Proven track record delivering change or learning programs with measurable adoption and performance outcomes
- Experience creating structured communication plans, training materials, and rollout frameworks
- Strong analytical skills with the ability to assess impact, risk, and readiness for change
- Excellent stakeholder management and communication skills across multiple levels
- Ability to translate complex processes and systems into clear, learner-friendly content and actions
- Experience working with distributed or offshore teams across regions
Responsibilities
- Design and execute rollout strategies including pilot phases, timelines, and success metrics
- Conduct impact assessments and readiness evaluations to prepare teams for change
- Develop structured communication plans and learning interventions to support adoption
- Create and deliver training materials, guides, and enablement programs aligned with business goals
- Coordinate with cross-functional teams to ensure aligned and timely implementation
- Monitor adoption, performance, and feedback to refine learning and change strategies
- Identify risks and resistance points and implement mitigation approaches
- Facilitate workshops, briefings, and training sessions to drive understanding and engagement
- Partner with stakeholders to embed new processes, systems, and ways of working
- Track post-implementation performance and support continuous improvement initiatives
- Act as a key point of coordination between operational teams and stakeholders
- Ensure consistent execution of change and learning initiatives across all impacted teams
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!
