Senior Time and Labor Management Specialist

Job Summary:

The Senior Time & Labor Management Specialist is responsible in providing advanced support for UKG Ready Time & Labor and payroll processes, including configuration, troubleshooting, and client management. This role ensures accurate workforce management outcomes across time tracking, scheduling, accruals, and payroll integration.

Job Description:

• Configure, maintain, and optimize UKG Ready Time & Labor (TLM) products and services.

• Support payroll and TLM clients through system troubleshooting, configuration, and scheduling/time tracking setup.

• Assist in implementing advanced scheduler configurations, accrual setups, and system enhancements.

• Provide client support and training through phone, email, and virtual sessions.

• Create user guides and documentation to support system adoption and client training.

• Configure and troubleshoot timekeeping device integrations and related systems.

• Conduct system demonstrations for existing and prospective clients.

• Evaluate client needs and recommend appropriate configuration or system solutions.

• Manage a portfolio of client accounts, primarily small to mid-sized organizations.

• Monitor system updates and communicate enhancements to clients and internal teams.

• Lead client meetings, requirements discussions, and system reviews.

• Act as the primary escalation point for complex timekeeping and payroll issues.

• Translate technical issues into clear, actionable guidance for clients.

• Analyze system updates and assess impact on client configurations.

• Recommend best practices and improvements for workforce management efficiency.

• Support internal teams with advanced troubleshooting and configuration guidance.

Qualifications:

• Experience configuring scheduling, time tracking, and payroll-related rules.

• Experience working with complex client setups across different company sizes.

• Demonstrates the ability to resolve complex timekeeping and payroll integration issues.

• Demonstrates strong understanding of payroll-to-time data processes.

• Demonstrates the ability to manage multiple clients and handle escalations independently.

• Clear and coherent both written and verbal communication skills in English.

Screening Criteria:

• Bachelor's degree in Accounting, Finance, HR, Business, or related field.

• Minimum of four (4) years of hands-on experience in Time & Labor Management systems.

• Experience in payroll-related processes, time tracking, and scheduling.

• Experience in Microsoft Excel or Google Sheets.

• Experience configuring and troubleshooting Time & Labor (TLM) systems.

• Must have stable employment history.