Role Overview
The Senior Payroll Specialist is responsible for the accurate, timely, and compliant delivery of payroll services across assigned countries or entities. This role ensures end-to-end payroll execution, supports vendor coordination, and maintains adherence to statutory and organizational requirements.
The position also plays a key role in issue resolution, process improvement, and delivering a high standard of internal customer service.
Responsibilities
- Process end-to-end payroll, including statutory and taxation payments and reporting for countries processed in-house
- Ensure accurate and timely payroll payments for all supported countries
- Ensure data from Workday and non-Workday systems is collated and transferred to the Local Country Payroll Vendor (LCPV)
- Release payroll data and any special instructions to the Local Country Payroll Vendor (LCPV)
- Receive payroll data from LCPV, review, validate, and confirm results
- Support payroll system upgrades to ensure alignment with legal and statutory requirements
- Coordinate with payroll vendors on all matters related to payroll processing and reporting
- Address employee concerns and queries in a timely and professional manner
- Maintain and update payroll-related tools (e.g., country payroll manuals, wage type catalogues, process flows, and payroll calendars)
- Collaborate with internal stakeholders (e.g., Finance, Treasury) to process bank files and finalize payroll
- Drive and sustain cross-country process improvements and standardization across supported regions
Qualifications
- Knowledge of payroll processes and procedures for assigned countries
- Strong analytical skills with the ability to manage multiple tasks and priorities in a dynamic environment
- Proficient in Microsoft Office (Excel); experience with HRIS/payroll systems (e.g., Workday, SAP) is preferred
- Strong focus on accuracy, control, and compliance
- Proactive, with the ability to anticipate and resolve issues
- Ability to handle sensitive information with a high level of confidentiality
- Strong interpersonal skills with the ability to build professional relationships across teams
- High level of process orientation and continuous improvement mindset
- Above-average communication skills and strong customer service orientation
- Bachelor's degree in Business, HR, or related discipline required
- 3–5 years of payroll experience, preferably within an HR Shared Services environment
- Experience handling regional or multi-country payroll is required
