We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help businesses work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career Join us today and be part of a team where your work makes an impact.
WHY JOIN THE A-TEAM
Come for a career, stay for the fun.
- HMO coverage for you and your family
- Yearly Kick-Off Parties with major giveaways
- Get recognized through our Value Awards
- Grow your career yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
A SNAPSHOT OF YOUR ROLE
As a
Sr.Operations Manager, you will lead a high-performing team supporting a
24/7 campaign, ensuring round-the-clock excellence in service delivery. You will oversee strategic and daily operations in a contact center environment, driving team performance, compliance, client satisfaction, and continuous improvement. You'll be responsible for managing people, technology, and processes to meet KPIs while delivering a seamless customer experience.
Your Day-to-day Tasks Include
- Defining and implementing operational strategies, including capacity planning, needs assessments, performance reviews, and cost-benefit analyses
- Developing and maintaining customer interaction systems, voice networks, and user interfaces
- Monitoring performance and leading initiatives to improve call center productivity, system functionality, and service quality
- Managing workforce responsibilities such as recruitment, onboarding, coaching, performance reviews, and policy compliance
- Developing and maintaining scheduling systems and compensation planning aligned with business goals
- Preparing annual budgets, analyzing financial variances, and initiating cost optimization measures
- Collecting, analyzing, and summarizing operational data to generate performance reports and insights
- Coordinating with technical teams on equipment evaluation, upgrades, and preventive maintenance programs
- Staying ahead of industry trends through workshops, publications, networking, and benchmarking
- Taking ownership of projects and driving innovation and added value through leadership
a Bit About You
- At least 5 years of experience in operations management, team leadership, or a related role
- Strong leadership capability with a track record of driving performance and engagement
- Excellent analytical and problem-solving skills
- Proficient in Microsoft Office Suite, especially Excel (LOOKUP, Pivot Tables, etc.)
- Experience with operations management tools and workforce platforms
- Strong communication and interpersonal skills
- Self-motivated, highly organized, and able to manage multiple priorities
- Willingness to support a 24/7 operational environment and adapt to flexible work hours
- Thrives in fast-paced, high-pressure work environments
What Success Looks Like
- Seamless and uninterrupted 24/7 business operations
- High customer satisfaction and loyalty
- Achievement of operational KPIs and service level targets
- A motivated, high-performing, and engaged workforce
What We Value
We're proud of our diverse global team, all working in a collaborative environment and sharing these core values:
- Curious and Clever Smart questions spark smart solutions
- Entrepreneurial Energy Think like an owner. Solve like a founder
- Fast with Intent We move fast and deliver real results
- Laugh and Learn We don't take ourselves too seriously, just our results
What are you waiting for
Join The A-Team And Experience The A-Life.
Join the A-Team and experience the A-Life!
