Who are we
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.
Job Summary
Owns and delivers highimpact market intelligence and primary market research that informs senior leadership decisionmaking across commercial, product, and gotomarket priorities. Manages senior stakeholder relationships, drives insightbased influence, monitors impact metrics, and fosters a culture of analytical rigor, collaboration, and evidencebased decision making as a senior individual contributor.
Responsibilities
Stakeholder Management
- Responsible for driving and influencing senior leadership decisionmaking through customer, market, and competitive insights
- Effectively identifies and engages appropriate stakeholders across the organization
- Builds and maintains strong working relationships and partnerships with senior and crossfunctional stakeholders
- Structures ambiguous business questions into clear research objectives and decision frameworks
- Navigates and resolves stakeholder misalignment by grounding discussions in data, customer evidence, and business impact
- Sets and manages stakeholder expectations related to insight scope, timelines, and outcomes
- Ensures transparent, concise, and executiveready communication of findings and recommendations
Management Reporting & Decision Support
- Participates in monthly and quarterly business reviews, providing insightdriven assessments and recommendations
- Defines and executes against operational and impact KPIs for market intelligence and research initiatives
- Reviews performance, identifies gaps or opportunities, and makes databacked recommendations to leadership
- Synthesizes insights into clear executive narratives, decision briefs, and implications
Resource and Budget Management
- Manages projectlevel research budgets and spend tracking
- Requests approvals for research expenses outside of approved budgets, as needed
- Communicates budget estimates for crossfunctional research initiatives and ensures delivery within approved budgets
- Provides input into annual planning related to research investments, tools, and vendor strategy
Market Intelligence & Primary Research Execution
- Leads endtoend primary market research and market intelligence initiatives aligned to business priorities
- Designs and executes qualitative and quantitative B2B customer research
- Synthesizes insights across multiple sources including customer research, competitive intelligence, industry trends, and internal data
- Translates research findings into clear business implications and recommended actions
- Ensures insights are explicitly tied to measurable business outcomes
Process / Policies / Standards
- Defines and applies best practices, processes, and standards for market intelligence and primary research
- Ensures consistency, quality, and repeatability of insight generation across initiatives
- Measures performance against process and quality goals
- Proactively identifies and drives continuous improvement opportunities in insight workflows and delivery
Roadmap / Planning
- Supports strategic planning by providing customer and market inputs that inform prioritization decisions
- Develops and maintains a roadmap of insight initiatives aligned to business priorities
- Influences sequencing and prioritization by articulating customer impact, tradeoffs, and risks
Review / Approvals / Escalations / Issue Resolution
- Identifies and prioritizes highimpact or highrisk insight gaps or execution issues
- Conducts structured analysis and rootcause assessments where appropriate
- Escalates issues with clear context, implications, and recommended options for leadership
- Supports leadership review cycles with datadriven inputs and recommendations
Vendor Management
- Manages external research vendors and consulting partners on a project basis
- Understands vendor capabilities and roadmaps; manages relationships, feedback, and escalations
- Reviews and proposes vendor selections aligned to business needs
- Holds vendors accountable for quality, timelines, and deliverables
- Integrates external research outputs into internal insight narratives and decision frameworks
Qualifications
- 10+ years of supplier and client-side experience in tech preferred across B2B market intelligence, primary market research studies
- Proven experience engaging with and influencing senior leadership and executive stakeholders
- Strong ability to structure ambiguous problems and translate data into clear business recommendations
- Experience managing external research vendors or consulting partners
- Exceptional written and verbal communication skills, including executivelevel storytelling
- Bachelor's degree required; advanced degree preferred
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
