Position Description
The primary responsibility is to oversee and manage the information technology operations within CLSA Philippines Office. This role involves infrastructure management, user support, team management, project management, risk management, vendor management, and compliance. The regional IT manager plays a crucial role in ensuring the effective implementation and optimization of IT systems and services to support the organization's goals and objectives.
Key Areas of Responsibilities
- Oversee IT infrastructure (including networks, servers, storage systems and data centres), PC & end user support
- Provide IT support for all business units in Philippines
- L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc
- Backup tape management, patch deployments, AV updates, start of day checks.
- 1st Level support of internally developed and vendor provided business applications. Bloomberg/IRESS, Internal trading applications/CRM Tools
- Software & hardware Inventory management and ensure documentation is kept up to date.
- Collaborate with global IT teams on project implementations tasks such as testing upgrade, migration and movements
- Ensure security and compliance in the end user computing space
- Budget and Resource Management - managing the IT budget for the region, ensuring that resources are allocated appropriately to meet operational needs
- Project Management: Managing IT projects within the region, including planning, execution, and monitoring
Requirements
- Bachelor's degree or above in Information Technology discipline
- Minimum 10 years of relevant IT management experience, preferably within IT roles in the financial services sector
- Knowledge of trading technologies and market data platforms used in the local market environment is desirable. (Bloomberg/IRESS/Thomson Reuters)
- Knowledge of relevant regulations and compliance requirements
- Excellent knowledge of IT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management
- Strong leadership and team management skills
- Excellent command of / fluent in both spoken and written English
- Project management experience and familiarity with project management methodologies.
- A strong end user focus and can-do attitude
- Understanding of IT security principles and best practices
- Great communication and strong interpersonal skills
- The flexibility to deal with conflicting and ever-changing priorities
- Proven ability to work under pressure
- Experience in providing face to face and remote support for internal/external applications
- Analytically minded, logical problem solver who is able to think outside the square
