Information Technology Supervisor

What can you expect in an IT Supervisor role with TaskUs:

Think of yourself as someone who will oversee the activities and performance of IT Support/Helpdesk personnel and ensure exemplary customer service to all internal customers. You will drive for compliance to all processes and procedures regarding the resolution and rectification of I.T. systems problems / issues (i.e. case submission, resolution methodology)

.
As you tackle your new tasks for the day, you know that it will lead to one thing: that you will coordinate with product development, R&D, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future release

s.
Key Responsibiliti

• es:You will develop and manage effective working relationships with other departments, groups and personnel. You will provide direction, supervision, and leadership to members of the Desktop Support/IT Support Te
• am.You will be responsible for assigning and prioritizing work, setting expectations, promoting goals and priorities, and performance manageme
• nt.You will conduct periodic performance reviews of IT Support Specialis
• ts.You will oversee desktop support operations and ensure excellent customer service to all internal or external custome
• rs.You will provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and on new technolo
• gy.You will provide analysis on desktop related issues, determines problems, implements solutions, resolves or forwards work orders to appropriate personnel within the IT team (i.e. Sr. Network Administrator, Sr. Systems Administrato
• r).You will coordinate with product development, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releas
• es.You will provide assistance to other teams within the department (i.e. Sr. Network Administrator, Sr. Systems Administrator,etc) to improve services, processes, roll out new applications, increase and promote securi
• ty.You will ensure service level agreements are communicated and understood by the desktop support te

am.
Required Qualificati

• ons:You must have 2-3 years IT support experience in Supervisory capacity and 7+ years of IT Support experi
• enceMCDST Certification is requ
• iredKnowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and rep
• air.Knowledge of I.T. requirements / demands in call center Operations and organization, particularly in the area of Operations supp
• ort.Skilled technical writer able to document problems and solutions for customers and other technical support person
• nel.Strong time and project management ski
• lls.Excellent oral and written communication skills. Fluency in the English langu
• age.Adaptive to changing work schedules and working ho
• urs.Excellent problem determination techni
• que.Excellent customer orientat
• ion.Well-organized and good follow through on commitments to custom
• ers.Strong problem-solving, decision-making, and analytical ski
• lls.Can start ASAP or within 30 d

ays.
Education / Certificat

• ions:Bachelor's degree in a technical field (e.g. Computer Science, Information Technology) or equivalent professional experi

ence.
Work Location / Work Schedule / T

• ravel:100%
• onsiteShifting Sc