Seller Support Specialist (FBS) - SCommerce (Laguna)

Shopee

Philippines, Manila

1-3 Years

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Posted 11 days ago
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Job Description

Job Description:

Operational Support & Escalation Handling
- Resolve daily operational support tickets and inquiries related to warehouse and logistics processes.
- Track and maintain records for Value-Added Services (VAS) charges and the official seller liquidation list.
- Investigate and resolve critical operational issues and escalations, including incorrect deliveries, incomplete shipments, shipment disputes, and other time-sensitive matters.
- Act as the central liaison between the Warehouse operations and internal/external stakeholders for daily performance monitoring and issue resolution.
- Handle and process warehouse claims (e.g., damaged, expired, or missing items) by ensuring all necessary checks, documentation, and accurate processing are completed in a timely manner.
- Ensure the Return-To-Seller (RTS) processes and seller liquidation activities are executed with high accuracy and in full compliance with established policies.
Performance Monitoring & Process Improvement
Flag critical and recurring performance issues to the Seller Management and Account Manager teams to enable proactive intervention and follow-up.
Identify recurring operational bottlenecks and pain points within the support workflow and warehouse processes.
Assist in the documentation and implementation of best practices across warehouse and seller-facing operations.

Requirements:

Bachelor's degree in Business, Logistics, Supply Chain, or a related field.
1-3 years of experience in a fast-paced operations support, logistics coordination, or service/helpdesk environment, preferably within e-commerce.
Experience in handling ticketing/case management systems.
Strong analytical skills with advanced proficiency in Excel/Google Sheets must be comfortable working with large datasets to troubleshoot and track issues.
Organizational and attention-to-detail skills highly process-oriented.
Excellent written and verbal communication skills professional and clear in relaying complex issues to both internal and external stakeholders.
Self-starter with a proactive, problem-solving mindset and the ability to manage multiple issues simultaneously under tight deadlines.
Chinese speaking / writing is an advantage.

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 145960179

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