Own execution and continuous improvement of Account Manager (AM) training programs based on defined BD priorities
Identify skill and capability gaps using assessments, QA findings, and performance data, and translate into targeted training or enablement actions
Work with SMEs, BD Leads, and regional teams to roll out new initiatives and tool enablement
Manage BD learning content, playbooks, SOPs, Info Hub assets, and internal communications to ensure accuracy, usability, and timely updates
Productivity & AM Excellence
Analyze AM workflows, workload distribution, and productivity pain points to identify root causes of inefficiency
Execute productivity improvement initiatives within assigned scope, including workload reduction, process simplification, and automation adoption
Evaluate impact of operational changes using defined metrics and provide recommendations for iteration
Act as a thought partner to stakeholders on how to balance performance requirements with AM capacity and focus
Quality Assurance Analytics
Monitor and oversee AM performance measurement and QA activities based on established frameworks (TRACE, Time & Motion Study, Business Reviews)
Review performance data and QA results to identify trends, underperformance drivers, and recurring issues
Partner with BI and metric PICs to ensure data accuracy, alignment, and timely availability for reporting and analysis
Synthesize findings into clear summaries and recommendations for BD leadership and AM Leads to support coaching and improvement actions
Requirements
Possesses a Bachelor's degree
Has a minimum of 6 to 7 years of relevant work experience, preferably in Ecommerce, Business Development, or Seller Management roles
Excellent verbal and non-verbal communication skills in English
Strong analytical and problem-solving skills; detail-oriented and data-driven
Structured thinker with systems-oriented mindset
Capable of working under pressure; amenable to (but preferably has firsthand experience with) pivots and changes in direction as a result of market forces
Proficient with Google workspace, and Microsoft Office
