Job Description:
Training & Communications
- Own execution and continuous improvement of Account Manager (AM) training programs based on defined BD priorities
- Identify skill and capability gaps using assessments, QA findings, and performance data, and translate into targeted training or enablement actions
- Work with SMEs, BD Leads, and regional teams to roll out new initiatives and tool enablement
- Manage BD learning content, playbooks, SOPs, Info Hub assets, and internal communications to ensure accuracy, usability, and timely updates
Productivity & AM Excellence
- Analyze AM workflows, workload distribution, and productivity pain points to identify root causes of inefficiency
- Execute productivity improvement initiatives within assigned scope, including workload reduction, process simplification, and automation adoption
- Evaluate impact of operational changes using defined metrics and provide recommendations for iteration
- Act as a thought partner to stakeholders on how to balance performance requirements with AM capacity and focus
Quality Assurance Analytics
- Monitor and oversee AM performance measurement and QA activities based on established frameworks (TRACE, Time & Motion Study, Business Reviews)
- Review performance data and QA results to identify trends, underperformance drivers, and recurring issues
- Partner with BI and metric PICs to ensure data accuracy, alignment, and timely availability for reporting and analysis
- Synthesize findings into clear summaries and recommendations for BD leadership and AM Leads to support coaching and improvement actions
Requirements:
- Possesses a Bachelor's degree
- Has a minimum of 6 to 7 years of relevant work experience, preferably in Ecommerce, Business Development, or Seller Management roles
- Excellent verbal and non-verbal communication skills in English
- Strong analytical and problem-solving skills detail-oriented and data-driven
- Structured thinker with systems-oriented mindset
- Capable of working under pressure amenable to (but preferably has firsthand experience with) pivots and changes in direction as a result of market forces
- Proficient with Google workspace, and Microsoft Office
- Learns fast and can manage projects end-to-end
- Strong stakeholder management
- Amenable to work onsite in Podium
