SDM for Accounts Payable

Job Summary:

• Proficiency in SAP ERP, ZENO, Blackline, and workflow platforms.
• Strong leadership and people management skills with experience in performance coaching.
• Ability to monitor KPIs, drive SLA adherence, and ensure customer satisfaction.
• Strong leadership and people management skills with experience in performance coaching.
• Ability to monitor KPIs, drive SLA adherence, and ensure customer satisfaction

Key Responsibilities:

Service Delivery & Operations Management

• Lead the AP team in managing end-to-end invoice processing, vendor payments, and
• expense reimbursements using SAP, ZENO Application.
• Ensure compliance and accuracy in goods receipting and three-way match processes.
• Monitor and review payment reconciliations and reporting activities.
• Monitor month close activities, guide team in clearing open items.
• Lead a team of Inbound / Outbound logistics covering materials management
• Set performance goals, track KPIs, and drive continuous improvement across the team.
• Ensure team adherence to SLAs and proactively manage escalations and exceptions.
• Foster a culture of customer-centric service delivery, accountability, and collaboration.

Quality & Compliance

• Prepare and lead client governance discussions.
• Report service levels, conduct monthly and quarterly governance with clients.
• Ensure 100% compliance with process requirements and audit readiness.
• Minimize rework, client rejections, and quality control issues.
• Conduct internal quality checks and support RCA, CAPA, and FMEA documentation.
• Maintain and review SOPs and ensure alignment with pharmaceutical standards.
• Support internal and external audits with complete and accurate documentation.

Training & Development

• Mentor and coach Process Executives and Senior Process Executives.
• Conduct regular performance reviews, peer audits, and feedback sessions.
• Encourage team participation in domain certifications and ongoing training.
• Lead knowledge-sharing sessions and refresher training programs.
• Support onboarding and buddy programs for new hires.

Stakeholder & Process Management

• Collaborate with cross-functional teams (Finance, Procurement, Quality, Logistics) and
• external vendors.
• Report to leadership on team performance, risks, and improvement plans.
• Drive process improvement initiatives and contribute to automation efforts.
• Maintain and update the knowledge management database and training materials.

Process Improvement & Adherence

• Lead process improvement and automation initiatives to enhance efficiency and reduce
• manual interventions.
• Conduct UATs, quality checks, and periodic reviews to ensure process adherence and audit
• readiness.
• Maintain operational rigor through daily huddles, cross-training, and knowledge management
• practices.

Project Delivery

• Ensure timely and accurate delivery of services in line with contractual SLAs and quality
• benchmarks.
• Track service metrics, review audit findings, and implement corrective actions.
• Provide regular updates and reports on project status and performance.

People & Team Management

• Provide direction, coaching, and performance feedback to team members.
• Allocate tasks, manage attrition, absenteeism, and support recruitment efforts.
• Conduct appraisals, identify training needs, and facilitate knowledge transfer and refresher sessions.
• Foster a culture of collaboration, continuous learning, and career development.

Qualifications:

• Bachelor/Post Graduate degree in Finance, Accounting.
• Preferred 12-15 years of experience in Accounts Payable operations, with significant exposure to pharmaceutical processes.