Job Summary:

Proficiency in SAP ERP, ZENO, Blackline, and workflow platforms.
Strong leadership and people management skills with experience in performance coaching.
Ability to monitor KPIs, drive SLA adherence, and ensure customer satisfaction.
Strong leadership and people management skills with experience in performance coaching.
Ability to monitor KPIs, drive SLA adherence, and ensure customer satisfaction

Key Responsibilities:

Service Delivery & Operations Management

Lead the AP team in managing end-to-end invoice processing, vendor payments, and
expense reimbursements using SAP, ZENO Application.
Ensure compliance and accuracy in goods receipting and three-way match processes.
Monitor and review payment reconciliations and reporting activities.
Monitor month close activities, guide team in clearing open items.
Lead a team of Inbound / Outbound logistics covering materials management
Set performance goals, track KPIs, and drive continuous improvement across the team.
Ensure team adherence to SLAs and proactively manage escalations and exceptions.
Foster a culture of customer-centric service delivery, accountability, and collaboration.

Quality & Compliance

Training & Development

Stakeholder & Process Management

Collaborate with cross-functional teams (Finance, Procurement, Quality, Logistics) and
external vendors.
Report to leadership on team performance, risks, and improvement plans.
Drive process improvement initiatives and contribute to automation efforts.
Maintain and update the knowledge management database and training materials.

Process Improvement & Adherence

Lead process improvement and automation initiatives to enhance efficiency and reduce
manual interventions.
Conduct UATs, quality checks, and periodic reviews to ensure process adherence and audit
readiness.
Maintain operational rigor through daily huddles, cross-training, and knowledge management
practices.

Project Delivery

Ensure timely and accurate delivery of services in line with contractual SLAs and quality
benchmarks.
Track service metrics, review audit findings, and implement corrective actions.
Provide regular updates and reports on project status and performance.

People & Team Management

Provide direction, coaching, and performance feedback to team members.
Allocate tasks, manage attrition, absenteeism, and support recruitment efforts.
Conduct appraisals, identify training needs, and facilitate knowledge transfer and refresher sessions.
Foster a culture of collaboration, continuous learning, and career development.

Qualifications:

Bachelor/Post Graduate degree in Finance, Accounting.
Preferred 12-15 years of experience in Accounts Payable operations, with significant exposure to pharmaceutical processes.

SDM for Accounts Payable