Job Summary:
- Proficiency in SAP ERP, ZENO, Blackline, and workflow platforms.
- Strong leadership and people management skills with experience in performance coaching.
- Ability to monitor KPIs, drive SLA adherence, and ensure customer satisfaction.
- Strong leadership and people management skills with experience in performance coaching.
- Ability to monitor KPIs, drive SLA adherence, and ensure customer satisfaction
Key Responsibilities:
Service Delivery & Operations Management
- Lead the AP team in managing end-to-end invoice processing, vendor payments, and
- expense reimbursements using SAP, ZENO Application.
- Ensure compliance and accuracy in goods receipting and three-way match processes.
- Monitor and review payment reconciliations and reporting activities.
- Monitor month close activities, guide team in clearing open items.
- Lead a team of Inbound / Outbound logistics covering materials management
- Set performance goals, track KPIs, and drive continuous improvement across the team.
- Ensure team adherence to SLAs and proactively manage escalations and exceptions.
- Foster a culture of customer-centric service delivery, accountability, and collaboration.
Quality & Compliance
- Prepare and lead client governance discussions.
- Report service levels, conduct monthly and quarterly governance with clients.
- Ensure 100% compliance with process requirements and audit readiness.
- Minimize rework, client rejections, and quality control issues.
- Conduct internal quality checks and support RCA, CAPA, and FMEA documentation.
- Maintain and review SOPs and ensure alignment with pharmaceutical standards.
- Support internal and external audits with complete and accurate documentation.
Training & Development
- Mentor and coach Process Executives and Senior Process Executives.
- Conduct regular performance reviews, peer audits, and feedback sessions.
- Encourage team participation in domain certifications and ongoing training.
- Lead knowledge-sharing sessions and refresher training programs.
- Support onboarding and buddy programs for new hires.
Stakeholder & Process Management
- Collaborate with cross-functional teams (Finance, Procurement, Quality, Logistics) and
- external vendors.
- Report to leadership on team performance, risks, and improvement plans.
- Drive process improvement initiatives and contribute to automation efforts.
- Maintain and update the knowledge management database and training materials.
Process Improvement & Adherence
- Lead process improvement and automation initiatives to enhance efficiency and reduce
- manual interventions.
- Conduct UATs, quality checks, and periodic reviews to ensure process adherence and audit
- readiness.
- Maintain operational rigor through daily huddles, cross-training, and knowledge management
- practices.
Project Delivery
- Ensure timely and accurate delivery of services in line with contractual SLAs and quality
- benchmarks.
- Track service metrics, review audit findings, and implement corrective actions.
- Provide regular updates and reports on project status and performance.
People & Team Management
- Provide direction, coaching, and performance feedback to team members.
- Allocate tasks, manage attrition, absenteeism, and support recruitment efforts.
- Conduct appraisals, identify training needs, and facilitate knowledge transfer and refresher sessions.
- Foster a culture of collaboration, continuous learning, and career development.
Qualifications:
- Bachelor/Post Graduate degree in Finance, Accounting.
- Preferred 12-15 years of experience in Accounts Payable operations, with significant exposure to pharmaceutical processes.
