Sales Supervisor

The Sales Supervisor for Online Platforms is responsible for driving sales performance, supervising a team of associates, and ensuring effective execution of strategies across e-commerce and digital platforms. The role ensures sales targets are achieved while maintaining strong customer engagement, efficient operations, and alignment with company goals.

Key Responsibilities:

-Supervise and lead the sales team handling online platforms (e.g., Facebook Page, TikTok Shop, & PPAY - Future LAZADA, SHOPEE and ZALORA ).

-Monitor daily sales performance, track KPIs, and ensure monthly/quarterly targets are met.

-Implement promotional campaigns and sales strategies in coordination with Marketing.

-Oversee product listing accuracy, pricing, inventory availability, and online store performance.

-Resolve escalated customer issues and ensure high customer satisfaction ratings.

-Analyze sales reports and recommend strategies for growth and improvement.

-Train, coach, and motivate sales associates to maximize productivity.

-Coordinate with Operations, Marketing, and Customer Service teams to ensure smooth execution of online sales activities.

Educational Background

- Bachelor's Degree in Business Administration, Marketing, Management, or any related field.

- Additional training in digital marketing, e-commerce management, or sales leadership is an advantage.

Relevant Work Experience

- Minimum of 2–3 years of experience in sales, preferably in e-commerce, retail, or online platforms.

- At least 1 year in a supervisory or team lead role.

- Hands-on experience managing online stores, digital promotions, or marketplace operations (Shopee, Lazada, TikTok Shop, etc.).

Technical Competencies

- Strong knowledge of e-commerce operations and platform management.

- Proficiency in MS Excel, Google Sheets, and sales reporting tools.

- Familiarity with digital marketing tools, analytics dashboards, and online store management systems.

- Ability to analyze sales data and implement effective strategies.

- Strong negotiation, communication, and problem-solving skills.

Behavioral Competencies

- Leadership and people management skills.

- Results-driven with a proactive and innovative mindset.

- Excellent organizational and multitasking abilities.

- Strong customer focus and adaptability to fast-paced online business trends.

- Integrity, accountability, and teamwork oriented.

- Ability to motivate and influence others to achieve sales goals.