Work Setup: Onsite at The Sanctum, SM - North EDSA, QC
Equipment: Company-provided
Type of Contract: Full-time
The Inbound Sales Representative is responsible for handling inbound sales calls, engaging with customers to identify their needs and assist in retention efforts. This position will also be responsible for maintaining an up-to-date knowledge of our products and services, and providing excellent customer service to potential customers.
What does a day in the life of an Inbound Sales Representative look like
- Answer inbound sales calls from new and existing customers
- Sell and upsell various software products
- Achieve a targeted sales conversion rate
- Help prevent cancellation through retention efforts
- Respond promptly and professionally to customer inquiries via inbound and outbound calls - follow up calls
- Provide accurate information about products and services to customers
- Negotiates and closes sales deals over the phone or email
- Identifies customer needs and recommends appropriate products or services
- Assists with customer retention efforts
- Transferred non-sales-related calls to the appropriate teams
- Maintains accurate documentation of all customer interactions in the CRM system
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPIs
- Performs other duties as assigned thetic, and professional attitude toward customers and colleagues at all times
What are the required qualifications for an Inbound Sales Representative
- Minimum of 1 year of sales experience required.
- Must have a strong background in any of the following areas: B2B, B2C, Consultative Selling, Telco Sales, ISM Billing & Sales, Tech & Sales, or Outbound/Inbound sales focused accounts. (example: Consultative Tech sales profile - anti-virus, privacy protection)
- Experience supporting customers via phone and email (preferred)
- Strong communication skills, both verbal and written - at least high B2 level, conversational not transactional
- Strong negotiation and sales skills
- Proficient in using computers and various software applications such as CRM
Preferred Qualification
- Inbound sales role -preferably in the call center environment
- Experience handling elderly customers
Ninja Perks and Benefits
Full-time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Beautiful office space (for onsite employees)
- Free lunch provided daily (for onsite employees)
If you are interested, you can access your instant interview here:https://alpharun.com/i/wsSEtVnrl-RCI4WJBye4X
