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Job ID: 153881615
Skills:
Cross-Functional Alignment, Quotation Follow-up, Bachelor’s degree in Engineering, Refrigeration and Air Conditioning Engineering, Sales Performance Optimization
Skills:
Comfortable working with large datasets, Working knowledge in Agency operations, Problem Solving and Critical Thinking, Proficient in MS Excel, Familiarity with Agency Performance Standards, Data and Analytical Skills
Skills:
Customer Success, Communication Skills, Account Planning, Analytical Skills, Strategic Thinking, Account Management, Payments Industry, Competitive Analysis
Skills:
Technical Documentation, Microsoft Office, Technical support, Repair procedures, Service readiness plans, Technician certification, Lms, Technical training programs
Skills:
CX metrics such as CSAT FCR AHT response resolution time quality scores and SLA attainment, Quality assurance coaching calibration and root-cause analysis, AI automation process optimization or digital transformation, Customer service and contact center operations, Escalation management and customer support workflows, Voice email and chat support, Subscription services billing renewals cancellations retention and refunds, Tier 1 technical support