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Customer Success Manager - Fintech
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This role is an exciting opportunity for an enthusiastic, self-starter and focused individual who would like to make an impact on the Financial Services sector in the Philippines. The candidate will directly manage sales opportunities across Banks, Fintechs and other relevant payments company. The role requires the candidate to have a good network of personal contacts in this sector, and an ability to create strategies and solutions that would address customer pain points in their money movement and payments requirements.The role would require interface with multiple stakeholders within the business across Product, Pre-Sales, Finance, Legal, Business Finance, technology across APAC.
Customer Onboarding & Support: Guide customers through the onboarding process, providing comprehensive support and ensuring they fully understand and leverage our payment solutions.
Account Growth: Identify opportunities for upselling and cross-selling within existing accounts to maximize customer value and achieve revenue growth.
Service Delivery & Advisory: Advise customers on service delivery, including maintenance agreements and SLAs, to ensure their needs are met and expectations are exceeded.
Customer Feedback: Gather and analyze customer feedback to drive continuous improvement in our products and services.
Competitive Analysis: Monitor and report on competitors activities to provide insights and strategic recommendations that support customer success.
Account Planning: Develop and execute detailed account plans to ensure proactive management and growth of customer accounts.
This role is pivotal in ensuring our customers receive exceptional value from our solutions and continue to see success with our services. If you're passionate about building strong client relationships and driving customer satisfaction, we'd love to hear from you.
Experience: At least 5 years of proven experience in customer success, account management, or a similar role within leading organizations, preferably in the payments industry.
Enterprise and Solution Expertise: Demonstrated experience in managing enterprise accounts and delivering solutions in high-growth environments, with a track record of driving customer satisfaction and success.
Performance Metrics: Consistently achieved high customer satisfaction and retention goals, with a history of meeting or exceeding performance targets.
Communication Skills: Excellent communication and presentation abilities, with a talent for clearly articulating the value and unique features of our products and services to various stakeholders.
Results-Oriented: Highly motivated and results-driven, with a demonstrated ability to thrive in a fast-paced environment and deliver on customer success objectives.
Strategic and Analytical: Strong strategic thinker with high analytical skills and commercial acumen. Ability to develop and execute customer success strategies that align with business goals.
Customer Focus: Deep commitment to customer-centricity, with a strong focus on building and nurturing long-term relationships to ensure ongoing customer success.
Dynamic Professional: Energetic and proactive, with a hands-on approach to managing customer relationships and collaborating with global stakeholders.
This revised description emphasizes key aspects of a Customer Success role, focusing on relationship management, strategic thinking, and customer-centric performance.
Competitive salary and opportunity for career growth.
Job ID: 153405889
