Cross-Functional Alignment, Quotation Follow-up, Bachelor’s degree in Engineering, Refrigeration and Air Conditioning Engineering, Sales Performance Optimization

Comfortable working with large datasets, Working knowledge in Agency operations, Problem Solving and Critical Thinking, Proficient in MS Excel, Familiarity with Agency Performance Standards, Data and Analytical Skills

Customer Success, Communication Skills, Account Planning, Analytical Skills, Strategic Thinking, Account Management, Payments Industry, Competitive Analysis

Technical Documentation, Microsoft Office, Technical support, Repair procedures, Service readiness plans, Technician certification, Lms, Technical training programs

CX metrics such as CSAT FCR AHT response resolution time quality scores and SLA attainment, Quality assurance coaching calibration and root-cause analysis, AI automation process optimization or digital transformation, Customer service and contact center operations, Escalation management and customer support workflows, Voice email and chat support, Subscription services billing renewals cancellations retention and refunds, Tier 1 technical support

Issue Management, Waterfall Model, Managing performance, Intentional collaboration, Disaster Recovery Strategies, Professional Development, Research Analysis, Budgeting Management, Mathematics, Risk Management, Reporting and Analytic capability, Critical Thinking, Workforce Management, Detail-Oriented, Call Centre Metrics, Stakeholder Management, Communication, Analytical Thinking, Business Continuity

AI tools, technical support, CRM

Excel, Technical application knowledge, Sales growth objectives, Word, Windows based applications, Powerpoint, After-sales support, Pre-sales technical assistance, Presentation Skills