Opportunity Development & Revenue Growth
- Drive end-to-end sales cycle from lead generation to deal closure, including presentation, proposal, pricing, and contract negotiation.
- Identify, qualify, and pursue new client opportunities in strategic verticals (e.g., telco, fintech, logistics, retail).
- Meet or exceed quarterly and annual sales targets across BPO, shared services, and IT staffing solutions.
Client Relationship Management
- Build strong, trusted advisor relationships with decision-makers and key stakeholders.
- Act as the main point of contact for client escalations, renewals, and account expansions.
- Conduct regular business reviews and uncover upsell and cross-sell opportunities.
Market Intelligence & Strategic Planning
- Monitor industry trends, competitor activities, and client feedback to shape go-to-market strategies.
- Collaborate with marketing and solutions teams to tailor pitches and develop strategic proposals.
- Feed market insights into product and service innovation discussions.
Internal Collaboration
- Coordinate closely with Solutions, Delivery, HR, and Legal to ensure seamless handover and onboarding of new clients.
- Provide accurate sales forecasts and pipeline updates using CRM tools (e.g., Salesforce, HubSpot).
- Mentor junior sales team members and contribute to building a high-performance sales culture.
QUALIFICATIONS:
- Bachelor's degree in Business, Marketing, IT, or related field; MBA is a plus.
- Minimum 5 years of experience in B2B sales, preferably in BPO, shared services, or tech services.
- Must have experience in actual selling of services.
- Proven track record of meeting/exceeding sales quotas in complex solution selling environments.
- Excellent presentation, negotiation, and relationship-building skills.
- Experience in selling to enterprise or multinational clients is an advantage.
- Comfortable navigating sales cycles involving RFPs, SLAs, and procurement procedures.
- Excellent oral and written communication skills.
