Job Summary
The Sales Executive is responsible for generating business and driving hotel revenue through room sales, corporate accounts, group bookings, and events. The role develops and maintains strong relationships with clients and business partners while achieving assigned sales targets and ensuring excellent customer service.
Key Responsibilities
- Generate and develop new business opportunities for hotel rooms, groups, events, and other revenue-generating segments.
- Maintain and grow relationships with corporate accounts, travel agencies, tour operators, and other key business partners.
- Conduct sales calls, client meetings, presentations, and hotel site inspections.
- Prepare proposals, quotations, contracts, and other sales documents in accordance with hotel policies.
- Negotiate rates and terms within approved guidelines to secure business and maximize revenue.
- Achieve assigned sales targets, revenue goals, and KPIs.
- Coordinate with Reservations, Events, Revenue, and Operations teams to ensure smooth handling of bookings and events.
- Monitor market trends, competitor activities, and business opportunities to support sales strategies.
- Participate in trade fairs, sales missions, client events, and other promotional activities.
- Prepare sales reports, forecasts, account updates, and pipeline reports for management review.
- Handle client inquiries, concerns, and requests promptly and professionally.
- Provide effective after-sales support to maintain client satisfaction, repeat business, and long-term relationships.
- Perform other duties and responsibilities assigned by the Sales Manager.
Qualifications
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, Marketing, or a related field.
- At least 1–2 years of sales experience, preferably in the hotel or hospitality industry.
- Experience in corporate, group, events, or travel trade sales is an advantage.
- Strong communication, presentation, negotiation, and interpersonal skills.
- Results-oriented with the ability to meet and exceed sales targets.
- Proficient in Microsoft Office applications.
- Customer-focused, proactive, organized, and highly motivated.
- Willing to conduct client visits, sales calls, and external sales activities.
