Sales Development Representative

About MS SHIFT

MS SHIFT is a leading enterprise SaaS platform serving over 1,500 hotels, resorts, casinos, and enterprise properties worldwide. Since 2005, we have helped organizations improve security, operations, incident reporting, guest services, lost & found, and workforce management through innovative cloud technology.

We are looking for an energetic, highly motivated Sales Development Representative who enjoys speaking with people, generating new opportunities, and becoming part of a fast-growing technology company.

Position Summary

As a Sales Development Representative, you will be responsible for identifying prospective customers, making outbound calls and emails, qualifying leads, scheduling software demonstrations, and supporting the sales team in building a strong pipeline.

This is an excellent opportunity for someone who enjoys sales, is goal-oriented, and wants to grow into an Account Executive or Enterprise Sales role.

Responsibilities

• Generate qualified sales opportunities through outbound prospecting.
• Cold call hotels, resorts, casinos, and enterprise organizations.
• Research decision makers using LinkedIn, Salesforce, ZoomInfo, and other tools.
• Send personalized email campaigns and follow-up communications.
• Qualify inbound and outbound leads.
• Schedule product demonstrations for Account Executives.
• Maintain accurate CRM records.
• Meet daily activity goals for calls, emails, and meetings booked.
• Work closely with Marketing and Customer Success teams.
• Attend weekly sales meetings and training sessions.
• Learn MS SHIFT products and communicate value effectively.

Daily Expectations

• 80–120 outbound calls
• 40–60 personalized emails
• LinkedIn outreach
• CRM updates
• Follow-up with existing prospects
• Book qualified software demonstrations
• Maintain a healthy sales pipeline

Qualifications

• 1–3 years of SDR, BDR, inside sales, or hospitality sales experience preferred.
• Strong communication and interpersonal skills.
• Comfortable making outbound cold calls.
• Excellent organizational skills.
• Self-motivated and competitive.
• Ability to handle rejection professionally.
• Experience using CRM systems (Salesforce preferred).
• Microsoft Office and Google Workspace proficiency.
• Hospitality technology experience is a plus but not required.

Preferred Experience

• SaaS sales
• Hospitality industry
• Hotel technology
• Security technology
• Enterprise software
• B2B sales

Compensation

• Competitive base salary
• Uncapped commission plan
• Monthly performance bonuses
• Career advancement opportunities

Benefits

• Medical, Dental & Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) (if applicable)
• Ongoing sales training
• Professional development
• Modern office environment
• Company events and team activities

Success Looks Like

Within your first 90 days, you will:

• Become proficient with the MS SHIFT platform.
• Consistently achieve outbound activity goals.
• Build a strong pipeline of qualified opportunities.
• Schedule high-quality software demonstrations.
• Collaborate effectively with Account Executives and management.
• Contribute to the company's revenue growth.

Why Join MS SHIFT

• Work for an established SaaS company trusted by 1,500+ hospitality and enterprise properties worldwide.
• Sell an innovative platform with real customer impact.
• Clear career path to Account Executive and Sales Leadership.
• Supportive leadership and collaborative culture.
• Opportunity to grow with a rapidly expanding technology company.

MS SHIFT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.