JOB HIGHLIGHTS
- Life Insurance Coverage upon hiring.
- Career advancement based on performance.
- Employee discount on purchased company products.
- Company initiated seminars, trainings, and events.
Job Summary
The Admin Staff plays a vital role in supporting the sales team by handling administrative tasks, coordinating schedules, managing documentation, and ensuring smooth communication between internal and external stakeholders. This role is essential for maintaining efficiency in sales operations, allowing sales representatives to focus on revenue generation and customer engagement. The Admin Staff is responsible for calendar management, sales documentation, customer communication, reporting, and process coordination to enhance overall sales performance.
Key Responsibilities
I. ADMINISTRATIVE SUPPORT AND SALES COORDINATION
- Manage and organize the schedules of sales representatives and supervisors.
- Assist in the preparation of sales-related documents (contracts, quotations, proposals, etc.)
- Maintain and update customer records and sales databases.
- Ensure timely submission of reports, invoices, and other sales-related paperwork.
II. CUSTOMER COMMUNICATION AND FOLLOW-UPS
- Serve as the first point of contact for customer inquiries and direct them to the appropriate sales representative.
- Assist with the follow-up with customers on pending documents, payments, and order confirmations.
- Assist in responding to customer emails and inquiries professionally and promptly.
- Maintain a lot of customer interactions and ensure timely resolution of concerns.
III. SALES DOCUMENTATION AND REPORTING
- Prepare and organize sales reports, performance metrics, and forecasts.
- Maintain an efficient filing system for all sales-related documents.
- Assist in compiling data for sales presentations and meetings.
IV. PROCESS COORDINATION AND INTERNAL COMMUNICATION
- Coordinate with internal departments (finance, logistics, and procurement) to ensure smooth order processing.
- Track and monitor the status of sales transactions and deliveries.
- Assist in processing purchase orders and invoices.
- Familiarity and compliance with internal systems and policies.
V. CUSTOMER EVENT AND TRAINING SUPPORT
- Assist in organizing sales training sessions, workshops, and company events for customers.
- Coordinate with marketing the preparation of training materials and logistics.
- Ensure attendance tracking.
Job Requirements And Qualifications
- Bachelors degree in Business Administration, Office Administration, Marketing, or any related field.
- Fresh graduates are welcome to apply.
- Experience in a sales support role is highly preferred.
- Background in document control, order processing, or CRM data entry is an advantage.
- Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Able to handle multiple ongoing administrative tasks efficiently.
- Has an excellent written and verbal communication skills.
