RMA Specialist

About Advanced Energy

Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Job Summary

The RMA Specialist will oversee daily Return Material Authorization (RMA) operations across all pods in the Philippines. This role ensures smooth execution of processes, adherence to quality standards, and timely resolution of customer returns. The ideal candidate will have strong leadership, organizational, and problem-solving skills to manage cross-functional workflows and drive operational excellence.

Key Responsibilities

• Drive end-end RMA operations across multiple pods, ensuring timely movement of units through the RMA process.
• Ensure compliance with company policies, quality standards, and customer requirements.
• Monitor and manage workload distribution to maintain efficiency and balance across pods.
• Collaborate with Failure Analysis (FA), Customer Failure Analysis (CFA), repair, and rework teams to ensure seamless process flow.
• Track and report operational metrics, including turnaround time, backlog, and quality performance.
• Identify process gaps and implement continuous improvement initiatives.
• Train and mentor RMA team members to enhance skills and productivity.
• Act as the primary point of escalation for operational issues and customer concerns.
• Coordinate with logistics and warehouse teams for timely movement of units.

Qualifications

• Bachelor's Degree in Operations Management, Engineering, or related field.
• Minimum 5 years of experience in RMA or similar operations
• Strong understanding of RMA processes, including FA, CFA, repair, and rework.
• Excellent communication, leadership, and organizational skills.
• Proficiency in MS Office and ERP systems; experience with Jira or similar workflow tools is a plus.

Compensation

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Equal Employment Opportunity (EEO)

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.

We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173, also known as the Data Privacy Act of 2012.