Overview:
The Reporting Specialist / Analyst is responsible for designing, developing, and maintaining data reports and dashboards that support IT operations, business performance, and strategic decision-making. This role ensures accuracy, integrity, and timely delivery of analytics while partnering with IT and business stakeholders to translate data into actionable insights.
Duties and Responsibilities:
- Design, develop, and maintain standard and ad-hoc reports, dashboards, and visualizations for IT and business users.
- Gather, analyze, and document reporting requirements from technical and non-technical stakeholders.
- Translate business and operational needs into effective data models, metrics, and KPIs.
- Ensure data accuracy, consistency, and integrity across all reporting outputs.
- Monitor data quality, identify anomalies, and resolve reporting discrepancies.
- Automate recurring reports and optimize reporting processes for efficiency and scalability.
- Support IT operations reporting, including system performance, service delivery, incident management, and capacity planning metrics.
- Partner with data engineers, system owners, and business analysts to source and integrate data from multiple systems.
- Maintain documentation for data definitions, report logic, dashboards, and reporting processes.
- Provide end-user support, training, and guidance on reports, dashboards, and self-service analytics tools.
- Ensure reports comply with governance, security, and data privacy standards.
- Continuously evaluate and recommend improvements to reporting tools, methodologies, and best practices.
Basic Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Data Analytics, Business, or a related field (or equivalent combination of education and experience)
- Open to fresh graduates
- Preferably with 1-3 years of Reporting Specialist experience or similar experience
- Preferably 1-3 years experience in generating reports from Microsoft database systems (Access/SQL)
- With excellent communication skills
- Can work at night and on hybrid work setup
WHAT MAKES US DIFFERENT
- Day 1 Coverage: HMO and PTO benefits begin immediately
- Health & Wellness: Medical, dental, vision, mental health support
- Financial Security: Life insurance, government-mandated benefits
- Time Off: Paid time off (Up to 24 PTO credits)
- Growth: Training, development, and career advancement across the Convey family
