SAP SuccessFactors Package Specialist - Employee Central

Introduction

At IBM Corporate Headquarters (CHQ) and Other Functions, diverse teams such as marketing, finance, legal, operations, HR, and more work together to keep IBM moving forward. These functions play a vital role in solving complex challenges, supporting our clients success, and creating collaborative environments for IBMers worldwide. Working in CHQ and Other Functions means contributing your expertise to a global network that values teamwork, problem-solving, and innovation. You'll have opportunities to grow your career while helping IBM operate with excellence and scale its impact across industries. With a culture that emphasizes learning, inclusivity, and career development, IBM offers the platform to apply your skills where they matter most. At the heart of our business.

Your Role And Responsibilities

As a Package Specialist: Generalist, you will utilize your expertise in implementing, integrating, and customizing commercial Independent Software Vendor (ISV) packages. You will apply your technical skills in an internal or external customer billable services and implementation environment. Your primary responsibilities will include:

• Implement Package Solutions: Deliver functional and technical designs, models, components, code, parameters, unit tests, and documentation for ISV packages such as CRM, ERP, Finance, Accounting, or vertical industry-specific packages.
• Integrate Package Components: Integrate package components into existing systems, ensuring seamless functionality and minimal disruptions to business operations.
• Customize Package Functionality: Customize package functionality to meet specific business requirements, utilizing general development knowledge and package-specific expertise.
• Develop Technical Designs: Create technical designs for package implementation, including functional and technical specifications, data models, and system architecture.
• Collaborate with Stakeholders: Work with internal and external stakeholders to ensure successful package implementation, providing technical expertise and support as needed.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Required Professional Expertise

• Strong understanding of core HR operations:
• Employee lifecycle management (hire, transfer, termination)
• Organizational structures (company, business units, positions)
• Experience translating HR policies into system configurations
• Participation in end-to-end EC implementations
• Ability to conduct workshops and gather business requirements
• Knowledge of global HR practices and localization requirements
  

Required Technical Expertise

• SAP SuccessFactors Employee Central Certification
• Deep knowledge of SAP SuccessFactors Employee Central configuration:
• Data Models
• Business Configuration
• MDF (Metadata Framework)
• Configuration of:
• Foundation Objects (FO)
• Employee data (Job Info, Personal Info, Employment Info)
• Workflows and approvals
• Business Rules (rules engine)
• Role-Based Permissions (RBP) setup and troubleshooting
• Data migration:
• Import templates, mass uploads, data validation
• Reporting
  

Preferred Technical And Professional Experience

Global HR & Transformation Experience

• Experience supporting multi-country or global Employee Central implementations
• Exposure to HR transformation or digital HR initiatives
• Strong understanding of localization requirements, including country-specific compliance, languages, and currencies
  
  

Change Management & Training

• Experience supporting organizational change initiatives
• Ability to deliver end-user training and create functional documentation
• Proven ability to drive system adoption and user engagement
  
  

Technical Expertise

Integration & Interfaces

• Hands-on experience with:
• SAP Cloud Platform Integration (CPI)
• Integration Center
• APIs and OData services
• Exposure to integration with:
• Payroll systems (SAP or third-party solutions)
  

Reporting & Analytics

• Experience with:
• People Analytics (Story Reports)
• Canvas / Advanced Reporting
• Ability to generate insights and support HR decision-making through reporting tools
  

Cross-Module Exposure

• Working knowledge of other SAP SuccessFactors modules, such as:
• Onboarding
• Compensation
• Understanding of how Employee Central integrates as the core HR system across modules