Remote Sales Representative

About Us

Neat N Tidy is a fast-growing residential and commercial cleaning company that provides top-tier service across multiple markets. We're looking for a motivated, customer-focused Remote Sales Representative to join our team on a contract basis. This role is perfect for someone who thrives on building relationships, enjoys structured sales processes, and wants to contribute directly to company growth while working from home.

Compensation: $4 per hour + additional performance based bonuses (contract role, 100% remote).

What You'll Do

• Engage with Potential Customers: Connect with inbound leads via phone, email, and chat. Build rapport, understand cleaning needs, and guide customers to the right service.
• Outbound Prospecting: Make outbound calls to potential customers and past leads to generate interest, follow up on inquiries, and increase bookings.
• Convert One-Time Customers to Recurring: Proactively encourage single-service clients to sign up for weekly, bi-weekly, or monthly cleanings by highlighting the value of ongoing service.
• Present and Explain Services: Clearly communicate the benefits of our deep cleans, moving cleans, and recurring cleaning options. Confidently answer questions and address concerns.
• Use Sales Scripts Effectively: Follow our proven scripts to keep messaging consistent, while personalizing conversations to meet individual customer needs.
• Book Appointments: Schedule cleaning services in our system (BookingKoala) with accurate details. Confirm appointments and explain preparation steps.
• Meet Sales Goals: Work toward daily, weekly, and monthly targets. Track performance and continuously improve results.
• Maintain Records: Keep customer interactions and bookings updated in our CRM and Google Sheets for smooth follow-ups and reporting.
• Follow Up with Leads: Reach out to prospects who have inquired but not booked yet. Provide additional information and encourage conversions.
• Collaborate with the Team: Partner with operations to ensure seamless service delivery and share customer insights with management.
• Stay Knowledgeable: Keep up with service offerings, pricing, promotions, and policies to effectively communicate with customers.
• Deliver Excellent Service: Ensure every customer feels valued and understood, resolving issues professionally and escalating when necessary.
• Support Marketing Efforts: Share feedback on customer trends and campaign effectiveness to strengthen lead generation.
• Contribute to Growth: Help us expand into new markets and provide ideas to improve the sales process as we scale.

What We're Looking For

• Strong communication skills, both written and verbal
• Customer-centric approach with a sales mindset
• Comfortable making 80+ outbound calls daily and handling warm leads
• Ability to follow scripts while keeping conversations natural
• Reliable, self-motivated, and comfortable working remotely
• 1+ Year in BPO or similar
• Experience in phone-based or online sales
• Experience in high volume environment
• Familiarity with online tools like CRM, phone system

Why Join Us

• Flexible remote contract role
• Direct impact on company growth and expansion
• Opportunity to develop sales and retention skills in a supportive, structured environment
• Be part of a motivated, fast-growing team