Outbound Sales Representative

Position Overview

We are looking for a motivated, professional, and persistent Outbound Sales Representative to support business development and lead generation for a growing moving and relocation services company.

This role will focus primarily on cold calling, prospecting, lead qualification, relationship development, and appointment setting with local businesses and referral partners. The ideal candidate is comfortable making a high volume of outbound calls, speaking with decision-makers, overcoming objections, and consistently following up with prospects.

This is a sales-focused position. Success will be measured by activity, qualified conversations, appointments generated, referral partnerships developed, and ultimately revenue produced from outbound efforts.

Primary Responsibilities

• Make high-volume outbound calls to prospective business partners and customers.
• Contact businesses such as: Apartment communities, Property management companies Realtors and real estate teams, Senior living and assisted living communities, Restoration companies, Storage facilities, Furniture and appliance retailers, Interior designers, Home builders and contractors, Hotels and hospitality companies, Commercial offices, Universities and student housing
• Other businesses that regularly encounter customers needing moving services Identify and speak with decision-makers, property managers, community managers, leasing managers, office managers, sales managers, owners, and other relevant contacts.
• Generate interest in preferred-provider and referral relationships.
• Schedule meetings, follow-up calls, or introductions for management when appropriate.
• Qualify residential and commercial moving opportunities.
• Conduct consistent follow-up through phone, email, and text.
• Maintain accurate records of every contact attempt and conversation in the CRM.
• Update prospect status, notes, next actions, and follow-up dates.
• Build and maintain organized prospect lists.
• Research additional companies and contacts within assigned industries and territories.
• Re-engage older leads and previously contacted businesses.
• Follow approved scripts while maintaining a conversational and natural sales approach.
• Communicate promotions, referral incentives, preferred pricing, and partnership opportunities.
• Escalate high-value opportunities to the Sales Manager or Owner.
• Provide daily and weekly reporting on activity and results.

Daily Activity Expectations

The VA should consistently work toward:

• 80-120 outbound calls per day
• 15-30 meaningful decision-maker conversations
• 5-10 qualified follow-up opportunities
• 2-5 appointments, introductions, quote opportunities, or partnership conversations
• Consistent email/text follow-up with interested prospects
• Complete CRM documentation for all meaningful interactions
• Call volume may vary depending on conversation length, research requirements, and campaign type.
• Quality conversations and qualified opportunities are more important than simply dialing numbers.

Ideal Candidate

The ideal candidate:

• Has previous experience in cold calling, appointment setting, telemarketing, lead generation, or outbound sales.
• Speaks clear, professional English.
• Is confident speaking with business owners and managers.
• Is comfortable hearing no and continuing to prospect.
• Can quickly build rapport over the phone.
• Understands basic sales qualification and objection handling.
• Is organized and disciplined with follow-up.
• Can work independently with clear performance expectations.
• Has experience using CRMs, spreadsheets, dialers, email, and online research tools.
• Can accurately document conversations and next steps.
• Is competitive, coachable, and motivated by measurable results.
• Experience selling home services, moving services, real estate services, logistics, insurance, SaaS, staffing, or other B2B services is preferred but not required.

Key Performance Indicators

• Performance will be evaluated using:
• Outbound calls completed
• Decision-maker conversations
• Qualified leads generated
• Appointments scheduled
• Moving estimates generated
• Referral partners acquired
• Follow-up completion rate
• CRM accuracy
• Lead-to-opportunity conversion
• Booked revenue attributable to outbound activity