Relationship Manager

Information Technology Services Mgmt. (ITSM) Corp. is a premier provider of strategic IT services designed specifically for large-enterprise and mid-tier organizations. Our solution-based services are founded on mature internal competencies in technology provisioning, service excellence, managed services, IT infrastructure, network solutions, application development, and project management. ITSM differentiates itself in the marketplace through the quality of our people, business value, and passion for our customer's success. We treat your systems like our own and we work collaboratively with you as part of your team.

ITSM Corp. operates offices in Australia, New Zealand, Singapore, and the Philippines.

We are looking for aRelationship Manager (1 year contract) to join our team!

Job Summary:

The Relationship Manager is expected amongst others, to work with the client stakeholders to identify business requirements, maintain a high degree of client satisfaction, and drive the revenue growth. The person should also have the ability to lead multiple project teams and has the capability build strong board-level relationships. The Relations Manager will provide guidance and direction throughout the project lifecycle and capable to communicate clearly and effectively with internal and external stakeholders

Roles and Responsibilities:

• Building strong relationships with clients to understand their business needs
• Identifying potential opportunities aligned with the company's solution offering
• Collaborating with various departments to ensure solutions align with overall business goals
• Providing consultative expertise and guidance to clients
• Overseeing multiple projects simultaneously while monitoring project timelines and budgets
• Ensuring effective communication between clients and internal teams
• Developing and implementing strategies for client retention and growth
• Staying informed about emerging technology trends and how they could benefit clients
• Conducting regular meetings with clients to assess satisfaction and identify areas for improvement.
• Ability to travel and work off hours when required

Qualifications:

• With sales/account or operational management experience gained from a IT or services organization
• Graduate of any business or technical degree
• With minimum 5 years hands on experience in either sales/account or operational management

The position will require local travel in the Philippines. The qualified candidates must be willing to be assigned to any location in the country as needed.