Recruitment Manager

Discover your 100% YOU with MicroSourcing!

Position: Recruitment Manager
Location: Metro Manila
Work setup & shift: Hybrid | Dayshift

Why join MicroSourcing

Position Purpose:

The Talent Acquisition Manager holds overall accountability for meeting the headcount targets for current as well as new clients in his/her assigned verticals or entities. He/she will develop and strengthen relationships with all clients and stakeholders by leading the Talent Acquisition Operations team through the day-to-day control and direction on interviews, selection, and job offers. This role is also expected to collaborate with the other departments / units within Talent Acquisition on all recruitment needs to ensure all open tracks are filled in a timely manner at the targeted cost per hire as well as other units such as Business Development, Human Resources and Operations in order to promote a positive new hire experience.

Key ResponsibilitiesRecruitment Operations

• Oversee and ensure the smooth delivery of standard recruitment processes across the team
• Monitor end-to-end recruitment performance, including quality, timelines, and client satisfaction
• Identify recruitment roadblocks and recommend process improvements aligned with business needs
• Delegate recruitment tasks and drive adherence to hiring timelines and targets
• Monitor all open requisitions and ensure timely endorsements, updates, and feedback to clients through quality TA reports
• Manage candidate administration for open requisitions, including conducting interviews and facilitating placements

Leadership and People Management

• Drive performance management through clear team and individual metrics, rewards, and recognition
• Monitor overall team productivity and performance
• Conduct regular one-on-one sessions, performance reviews, and appraisals in a timely manner
• Establish individual development and succession plans
• Recommend and facilitate trainings, learning sessions, and seminars to support team growth
• Oversee the hiring, onboarding, and training of new team members

Client and Stakeholder Partnership

• Identify recruitment-related client issues and develop and implement effective solutions
• Collaborate closely with Operations to address and mitigate client escalations
• Drive client satisfaction and proactively strengthen client relationships
• Review, analyze, and utilize client and NPS survey data to enhance recruitment processes
• Attend client introductory calls and calibration meetings and provide hiring recommendations
• Represent the Talent Acquisition team in site leadership or client meetings as required

Strategy

• Partner with the Sourcing Team to develop and implement sourcing and recruitment marketing initiatives
• Ensure timely and clear communication of organizational changes and new strategies to the team
• Communicate team and individual Share of Hires (SOH) and Turnaround Time (TAT) targets and create action plans to achieve them
• Develop ramp plans with the Sourcing Team for volume and critical hiring requirements
• Analyze TA reports and hiring trends to identify challenges and proactively address current and anticipated issues

Process Improvement, Compliance, and Reporting

• Monitor team adherence to recruitment processes, including target delivery, documentation, pre-boarding, and onboarding
• Ensure preparation for and participation in internal and external company audits
• Conduct audits to ensure proper usage of TA tools such as JobAdder, Vervoe, and internal trackers
• Gather and report system or technical issues and recommend solutions
• Identify process gaps and collaborate with TA, HR, Operations, and external partners to implement improvements
• Submit required client and business reports, including requisition progress (EOD/BD), TA productivity (SOH/TAT), and weekly hiring updates

Qualifications and Experience

• Bacheloru0027s degree in Human Resources, Marketing, Business, or a related field an advanced degree is preferred
• Equivalent relevant work experience may be considered in lieu of formal education
• At least 3 years of leadership experience in a similar scope and capacity
• Preferably with a minimum of 2 yearsu0027 experience in a Talent Acquisition Officer or equivalent role
• Proven experience in people management, stakeholder management, process improvement, and reporting and analytics
• Strong working knowledge of recruitment applications and systems, including Applicant Tracking Systems and assessment tools
• Excellent communication and presentation skills, with the ability to influence cross-functional stakeholders and contribute to decision-making and strategy formulation
• Strong analytical and problem-solving skills, with the ability to assess recruitment performance, identify improvement opportunities, and lead the implementation of enhanced recruitment strategies

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/

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