Senior Recruitment Manager

At Worldwide Resource Solutions, the Senior Recruitment Manager plays a vital role in ensuring the smooth execution of daily operations and supporting the broader strategic goals of the organization. This position is designed for a proactive and detail-oriented professional who thrives in a dynamic, fast-paced environment. Working closely with the Senior Operations Director, the Senior Recruitment Manager helps translate strategic initiatives into actionable plans, coordinates cross-functional efforts, and ensures operational consistency across teams. By providing critical administrative and operational support, he/she enables the Senior Operations Director to focus on high-level decision-making, while also contributing to continuous improvement and client satisfaction.

Responsibilities:

• Operational Leadership and Strategy:
• Develop and implement operational strategies that align with the company's goals, focusing on scalability, efficiency, and quality service delivery.
• Lead, mentor, and develop the operations team, fostering a culture of high performance, continuous improvement, and accountability.
• Performance Management:
• Monitor and evaluate operational performance against key performance indicators (KPIs) and client expectations, implementing continuous improvement initiatives to enhance efficiency and quality.
• Drive the adoption of best practices in process management and operational excellence, ensuring agility and responsiveness in the operations team.
• Client Management and Growth:
• Build and maintain strong relationships with clients, acting as a key point of contact for operational issues and strategic discussions.
• Work closely with the sales and account management teams WWRS stakeholder teams (such as, but not limited L&D, HR, BA and WFM, etc.) to support client retention and growth initiatives, ensuring operational capabilities align with client needs and expectations.
• Innovation and Process Improvement:
• Champion innovation within operations by identifying and implementing technology solutions and process improvements that enhance service delivery and operational efficiency.
• Lead cross-functional projects aimed at enhancing system integrations, workflow optimizations, and overall service delivery.
• Risk Management and Compliance:
• Ensure operational activities comply with legal regulations (esp Information Security standards of the ISO 27001-2022), industry standards, and company policies, mitigating risks and addressing any compliance issues promptly.
• Develop and oversee business continuity and disaster recovery plans, ensuring operational resilience.
• Adaptability and Change Management:
• Exhibit a high level of adaptability and flexibility to navigate the dynamic and fast-paced environment of a startup.
• Lead change management initiatives, guiding and supporting the team through growth phases and operational changes.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field. Post-graduate education or relevant certifications (eg. Lean Six Sigma Certification, Design Thinking, Agile Framework, etc) from an accredited professional organization would be an advantage.
• Minimum of 3 years of experience as Operations Manager for Recruitment within a BPO or related industry
• Demonstrated success in leading operations in a high-growth or startup environment, with a track record of enhancing operational efficiency, performance, and client satisfaction.
• Strong leadership and team development skills, with the ability to inspire and motivate a diverse team.
• Excellent problem-solving, decision-making, and project management skills.
• Outstanding communication and interpersonal abilities, capable of building strong relationships with clients, team members, and stakeholders.
• Proficient in using technology to improve operational processes, with experience in CRM and ERP systems; knowledge on the use of TR Salesforce is an advantage
• Highly adaptable and dynamic, with the ability to thrive in a fast-paced and changing environment.
• Must be willing to work in the office at Bridgetowne, Quezon City
• Must be willing to work during US time zone

Benefits:

• Be part of a pioneer start-up team
• Health insurance + 2 Free Dependents
• 20% Night Differential
• Life insurance
• Staff meals provided daily

EQUAL EMPLOYMENT OPPORTUNITY

Worldwide Resource Solutions provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Worldwide Resource Solutions is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

We may collect and process the following types of personal data:

- Contact information (e.g., name, address, email address, phone number)

- Professional qualifications and work experience

- Educational background and certifications

- Employment history and references

- Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact [Confidential Information]

Consent:

By submitting your application, you consent to the processing of your personal data as described in this privacy policy.