Job Description:
Quality Analyst primary responsibility is to conduct quality monitoring to identify and remediate opportunities, guided by Compliance and Quality standards. In addition, QA is also expected to conduct basic root cause analysis per incident, and track to document each incident as form data gathering for reporting and analysis. These data are reported by QA to Operations via regular cadence and emailed summary analysis. QA is also expected to provide recommendations for corrections, corrective actions and preventive actions that should aid in process and metrics improvement.
Requirements:
- Graduate of any 4 year degree
- Overall, 1-2 years of experience in Quality/Process Excellence/Transformation function in driving continuous improvement & transformation projects/initiatives
- Proficient in Salesforce and/or SAP
- Well versed with MS Office (PowerPoint, Excel), knowledge of Google Sheets, Slides and Google Data Studio preferred
- Good communication skills - oral and written
- Enterprise knowledge on Order Management end to end process
Critical Skills:
- Customer Service Experience
- Strong Decision Making and Analytical Skills
- Solid Communication Skills for both oral and written
- Quality and Google Mindset
- Has experience in participating with process improvement projects (contributor/participant)
- Researching Capabilities
- Ensure compliance to all company and business policies and administer all open sales orders and ensure appropriate order flow.
- Monitor and evaluate all order issues and resolve in discrepancies in production metrics and ensure a high level of accuracy
- Process oriented and excels at attention to detail
- Works with minimal supervision
- Can identify, assess and interpret compliance risks
- Capable of multitasking within clearly defined timelines
- Should always be updated with the process and changes.
- Can work under pressure and does not compromise the compliance and quality standards.
