Job Title: Property Management Coordinator
Location: Remote (LATAM Preferred)
Salary Range: Up to $2,000 USD/month (depending on experience)
Schedule: U.S.-Aligned Hours
Property Management Coordinator responsible for managing tenant relations, maintenance coordination, leasing support, and day-to-day property operations across residential portfolios. This role owns communication with tenants, vendors, and internal stakeholders while ensuring property management workflows are completed accurately and on time.
Key Responsibilities
Tenant Relations
- Manage tenant communication regarding requests, concerns, lease notices, and renewals.
- Resolve tenant issues professionally and escalate when necessary.
- Maintain accurate records of all tenant interactions.
Maintenance Coordination
- Manage maintenance requests from submission through completion.
- Coordinate vendors, schedule repairs, and track service timelines.
- Provide tenants with timely updates regarding work orders and project status.
- Maintain accurate maintenance records within property management systems.
Leasing & Property Operations
- Manage lease renewals, lease modifications, and leasing documentation.
- Coordinate move-in and move-out processes.
- Support property inspections and maintain compliance-related documentation.
- Ensure property records remain accurate and up to date.
Property Management Systems
- Maintain and update information within Buildium, AppFolio, Yardi, Property Meld, RentVine, and similar platforms.
- Track operational tasks, vendor activity, tenant requests, and property documentation.
- Support property managers with day-to-day portfolio operations.
Qualifications
- Experience in residential property management, tenant relations, leasing coordination, maintenance coordination, or property operations.
- Strong written and verbal English communication skills.
- Excellent customer service and relationship management abilities.
- Strong organizational skills with the ability to manage multiple properties and priorities simultaneously.
- Ability to work independently in a remote environment.
- Familiarity with U.S. or Canadian property management processes and expectations.
Nice to Have
- Experience with Buildium, AppFolio, Yardi, RentVine, Property Meld, or similar property management software.
- Experience supporting U.S.-based property management companies.
- Background in real estate operations, business administration, or property management.
- Knowledge of basic property management financial processes.
What Success Looks Like
- Tenant issues are resolved promptly and professionally.
- Maintenance requests are coordinated efficiently with minimal delays.
- Leasing and move-in/move-out processes are completed accurately.
- Property records remain organized and up to date.
- High levels of tenant, vendor, and property manager satisfaction are maintained.
