Property Management Coordinator
Location: Remote (Philippines)
Schedule: Full-Time | Dedicated overlap with US Central Time business hours
Compensation: USD $1,200-$1,600/month DOE
About The Company
Our client operates two closely connected businesses serving residential property owners and real estate investors throughout the United States.
One business specializes in residential property management, overseeing the operational lifecycle of rental properties, while the other focuses on real estate investment services and financing solutions. Although each business serves a different purpose, both operate collaboratively and share operational resources, requiring exceptional organization, communication, and attention to detail.
The company is process-driven, technology-enabled, and committed to delivering an exceptional experience for both property owners and tenants. As the business continues to grow, they are seeking a highly organized Property Management Coordinator to become the operational backbone of the property management team.
Role Overview
This role is designed for someone who genuinely enjoys structure, consistency, and following established processes with precision.
You will coordinate the daily administrative operations of a growing residential property portfolio, ensuring that maintenance requests, tenant communications, lease administration, vendor coordination, inspections, documentation, and compliance tasks are completed accurately and on time.
Success comes from maintaining accuracy across repetitive operational workflows, prioritizing tasks effectively, and ensuring that nothing falls through the cracks.
The ideal candidate thrives in structured environments, enjoys checking items off a process list, and takes pride in delivering consistently high-quality work.
Key Responsibilities
Property Operations Coordination
- Coordinate maintenance requests from initiation through completion
- Assign work orders to vendors and monitor completion timelines
- Track open maintenance issues until fully resolved
- Schedule property inspections, move-ins, move-outs, and vendor appointments
- Coordinate repair estimates and follow-up communications
- Maintain accurate maintenance and property records
Tenant & Owner Support
- Respond professionally to tenant and owner inquiries
- Escalate issues appropriately when necessary
- Monitor service requests and ensure timely communication
- Assist with lease administration and documentation
- Maintain excellent customer service while following company procedures
Property Administration
- Maintain accurate records across property management software
- Upload and organize leases, inspection reports, invoices, and documentation
- Update property information and tenant records
- Assist with compliance tracking and document management
- Support rent collection follow-up processes where required
Process & Workflow Management
- Follow documented Standard Operating Procedures (SOPs) precisely
- Ensure operational checklists are completed accurately
- Maintain task tracking systems and internal workflows
- Identify missing information before it becomes a problem
- Escalate exceptions while keeping routine work moving efficiently
Reporting & Coordination
- Prepare operational reports as requested
- Track outstanding maintenance, inspections, and follow-up items
- Communicate daily priorities with the Property Manager
- Ensure deadlines are consistently met across multiple concurrent properties
Hard Skills
Must Have
- 2+ years of property management coordination or property administration experience
- Experience supporting US residential property management operations
- Strong administrative and organizational skills
- Excellent written and verbal English communication
- High attention to detail
- Experience coordinating multiple priorities simultaneously
- Comfortable working within structured processes and SOPs
- Strong Microsoft Office and Google Workspace proficiency
- Ability to work full-time with US Central Time overlap
Preferred (very Nice To Have)
- Experience using Buildium
- Experience with AppFolio, Propertyware, Rent Manager, Yardi, or similar PMS platforms
- Experience coordinating maintenance vendors
- Experience supporting residential leasing processes
- Experience working remotely for US companies
Soft Skills
We're Looking For Someone Who Is
- Extremely detail-oriented
- Highly process-driven
- Organized and methodical
- Calm under pressure
- Able to prioritize effectively
- Reliable and consistent
- Comfortable performing repetitive operational tasks with accuracy
- Self-motivated while following established workflows
- Accountable for deadlines and task completion
About The Candidate
The ideal candidate enjoys creating order from complexity.
Rather than constantly switching between unrelated tasks, you prefer owning a clearly defined operational process and executing it exceptionally well. You're the type of person who naturally notices missing details, follows procedures carefully, and gains satisfaction from keeping operations running smoothly behind the scenes.
You understand that successful property management depends on consistency, responsiveness, and operational excellence—not shortcuts.
Why This Role Matters
The Property Management Coordinator serves as the operational engine of the property management business.
Your work ensures maintenance requests are completed, tenants receive timely responses, vendors stay accountable, documentation remains accurate, and the entire property portfolio operates efficiently. By providing consistent administrative excellence, you'll directly improve customer satisfaction, operational performance, and the company's ability to continue scaling successfully.
