Property Management Coordinator

Location: Remote (Philippines)

Schedule: Full-Time | Dedicated overlap with US Central Time business hours

Compensation: USD $1,200-$1,600/month DOE

About The Company

Our client operates two closely connected businesses serving residential property owners and real estate investors throughout the United States.

One business specializes in residential property management, overseeing the operational lifecycle of rental properties, while the other focuses on real estate investment services and financing solutions. Although each business serves a different purpose, both operate collaboratively and share operational resources, requiring exceptional organization, communication, and attention to detail.

The company is process-driven, technology-enabled, and committed to delivering an exceptional experience for both property owners and tenants. As the business continues to grow, they are seeking a highly organized Property Management Coordinator to become the operational backbone of the property management team.

Role Overview

This role is designed for someone who genuinely enjoys structure, consistency, and following established processes with precision.

You will coordinate the daily administrative operations of a growing residential property portfolio, ensuring that maintenance requests, tenant communications, lease administration, vendor coordination, inspections, documentation, and compliance tasks are completed accurately and on time.

Success comes from maintaining accuracy across repetitive operational workflows, prioritizing tasks effectively, and ensuring that nothing falls through the cracks.

The ideal candidate thrives in structured environments, enjoys checking items off a process list, and takes pride in delivering consistently high-quality work.

Key Responsibilities

Property Operations Coordination

Coordinate maintenance requests from initiation through completion
Assign work orders to vendors and monitor completion timelines
Track open maintenance issues until fully resolved
Schedule property inspections, move-ins, move-outs, and vendor appointments
Coordinate repair estimates and follow-up communications
Maintain accurate maintenance and property records

Tenant & Owner Support

Respond professionally to tenant and owner inquiries
Escalate issues appropriately when necessary
Monitor service requests and ensure timely communication
Assist with lease administration and documentation
Maintain excellent customer service while following company procedures

Property Administration

Maintain accurate records across property management software
Upload and organize leases, inspection reports, invoices, and documentation
Update property information and tenant records
Assist with compliance tracking and document management
Support rent collection follow-up processes where required

Process & Workflow Management

Follow documented Standard Operating Procedures (SOPs) precisely
Ensure operational checklists are completed accurately
Maintain task tracking systems and internal workflows
Identify missing information before it becomes a problem
Escalate exceptions while keeping routine work moving efficiently

Reporting & Coordination

Prepare operational reports as requested
Track outstanding maintenance, inspections, and follow-up items
Communicate daily priorities with the Property Manager
Ensure deadlines are consistently met across multiple concurrent properties

Hard Skills

Must Have

2+ years of property management coordination or property administration experience
Experience supporting US residential property management operations
Strong administrative and organizational skills
Excellent written and verbal English communication
High attention to detail
Experience coordinating multiple priorities simultaneously
Comfortable working within structured processes and SOPs
Strong Microsoft Office and Google Workspace proficiency
Ability to work full-time with US Central Time overlap

Preferred (very Nice To Have)

Experience using Buildium
Experience with AppFolio, Propertyware, Rent Manager, Yardi, or similar PMS platforms
Experience coordinating maintenance vendors
Experience supporting residential leasing processes
Experience working remotely for US companies

Soft Skills

We're Looking For Someone Who Is

Extremely detail-oriented
Highly process-driven
Organized and methodical
Calm under pressure
Able to prioritize effectively
Reliable and consistent
Comfortable performing repetitive operational tasks with accuracy
Self-motivated while following established workflows
Accountable for deadlines and task completion

About The Candidate

The ideal candidate enjoys creating order from complexity.

Rather than constantly switching between unrelated tasks, you prefer owning a clearly defined operational process and executing it exceptionally well. You're the type of person who naturally notices missing details, follows procedures carefully, and gains satisfaction from keeping operations running smoothly behind the scenes.

You understand that successful property management depends on consistency, responsiveness, and operational excellence—not shortcuts.

Why This Role Matters

The Property Management Coordinator serves as the operational engine of the property management business.

Your work ensures maintenance requests are completed, tenants receive timely responses, vendors stay accountable, documentation remains accurate, and the entire property portfolio operates efficiently. By providing consistent administrative excellence, you'll directly improve customer satisfaction, operational performance, and the company's ability to continue scaling successfully.