Project Manager - Healthcare Programs

The Project Manager is responsible for leading and governing U.S. healthcare programs

across operations, technology, and compliance. This role requires a strong understanding

of the U.S. healthcare system, including payer and provider environments, regulatory

requirements, and HIPAA-compliant operations. The Project Manager ensures initiatives are

delivered on time, within scope, and in full regulatory compliance.

Key Responsibilities

● Lead end-to-end delivery of U.S. healthcare projects, including implementations,

onboarding, and operational transitions

● Develop and manage project plans, timelines, milestones, and dependencies

● Coordinate cross-functional teams including operations, IT, compliance, QA, and

healthcare SMEs

● Ensure compliance with HIPAA, PHI handling, and client contractual requirements

● Manage risks, issues, and change requests with proactive mitigation strategies

● Provide executive-level status reporting, governance updates, and KPI tracking

● Support audits, client reviews, and healthcare compliance assessments

Required Qualifications

● 5+ years of project management experience with direct exposure to U.S. healthcare

programs

● Strong working knowledge of the U.S. healthcare ecosystem (payer, provider, PBM, or

care management)

● Hands-on experience with HIPAA and healthcare data privacy requirements

● Proven ability to manage multiple stakeholders and workstreams in regulated

environments

● Excellent written and verbal communication skills

Preferred Qualifications

● Prior medical or clinical experience (e.g., nursing, medical administration, clinical

coordination) is highly desirable

● PMP, CAPM, or equivalent project management certification

● Experience supporting healthcare contact centers or healthcare BPO environments

● Familiarity with healthcare systems such as EHR/EMR, CRM, or reporting platforms