Project Manager

• General Summary:

The Project Manager is responsible for overseeing the successful completion and delivery of all assigned projects within their specified timelines, budgets, and scope. This role works in partnership with cross-functional teams to identify potential problems and provide effective solutions in reaction to the application of concepts, techniques, knowledge, or processes developed to support the assigned projects.

• Essential Duties & Responsibilities:

Provides support to cross-functional teams, with a high attention to detail

Researches, analyzes, and documents findings

May coach and review the work of other team members

Collects and manages requirements from all stakeholders for each assigned project

Creates and maintains detailed business project plans and status reports

Ensures task lists and timelines for projects exist and are updated and reviewed

Obtains updates from all project participants and covers the plans during calls with a special focus on upcoming milestones, missed dates, and project risks

Organizes project meetings and ensures appropriate documents are prepared and updated for these meetings

Serves as a main point of contact for various business units to ensure teams remain in synergy

Manages project management of service offerings/launches/changes throughout implementation

Identifies and presents innovative and creative service solutions

Identifies business and operational requirements based upon the objectives of each service

Coordinates and builds strong working relationships with cross-functional teams

Motivates people involved in the project to complete tasks on time

Identifies gaps, pain points, and opportunities for change

Makes recommendations based on facts and validation at a qualitative and quantitative level using multiple sources

Monitors internal processes for efficiency and validity during pre- and post-project execution

• Knowledge, Skills, and/or Abilities Required:

Ability to manage projects and processes independently with limited supervision

Advanced knowledge of applicable work area

Ability to situationally adapt and understand new technology/processes as per business requirement

Excellent communication and time management skills

Ability to exercise tact and good interpersonal skills

Strong project management and group facilitation skills

Excellent analytical and problem-solving skills

Ability to be pro-active, with a sense of urgency

Ability to read, understand, and communicate technical documentation

Ability work in a fast-paced environment that is continuously changing

B2B OR SaaS environment

• Educational/Vocational/Previous Experience Recommendations:

Bachelor's degree in related field or equivalent business experience

3+ years of relevant experience

Preferred: Experience in strategic planning and implementation