Requirements:
- Minimum Diploma in IT or a related field and relevant project management certificates.
- Minimum 3 years experience in IT Project/PMO support.
- Hands-on experience with ERP systems such as SAP HCM and project management tools. (e.g. MS Project). Additional experience in ITSM tools (e.g., ServiceNow) and Microsoft 365 will be advantageous.
- Background in SCM, Airlines, Logistics, Retail, or Manufacturing industries will be an added advantage.
Certification in PMP, PRINCE2, or Agile Scrum Master (at least one required)
Duties and Responsibilities:
- Support project planning, milestone tracking, and progress reporting across concurrent initiatives.
- Maintain project documentation, risk registers, issue logs, and action trackers in line with dnata standards.
- Drive systematic follow-ups with stakeholders, ensuring actions, decisions, and deadlines are closed on time.
- Monitor quick wins (automation, licensing, optimization) and track realized benefits.
- Proactively maintain and update RAID (Risks, Assumptions, Issues, Dependencies) logs for all active projects.
- Track dependencies across initiatives and ensure they are communicated and managed effectively.
- Prepare concise project updates, dashboards, and presentations for Steering Committees, CAB, and other governance forums.
- Ensure alignment with dnata and Emirates Group IT (EGIT) project governance frameworks.
- Support financial tracking (budgets, TCO analysis, cost savings reporting).
- Act as a coordination point between IT, business functions (HR, Finance, Operations), and external vendors/SIs.
- Facilitate workshops, prepare communication packs, and support change management activities.
- Communicate progress, risks, and dependencies in clear business-friendly language.
- Assist in project rollout activities such as end-user communication, training scheduling, and cutover planning.
- Support incident follow-up activities and lessons learned documentation like remediation actions.
- Promote team engagement through initiatives like IT in Action sharing sessions.
