The Program Manager is responsible for planning and governance and for overseeing the successful delivery of the program's output/product. The program manager must have practical experience of having been a project manager for large and complex initiatives.
Duties and Resposibilities
- Leads the development and implementation of a broad, coordinated set of plans and programs to meet the goals and priorities of the department.
- Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
- Develops and delivers progress reports, proposals, requirements documentation, and presentations to various audiences, including the project team and sponsors.
- Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables.
- Ensuring Customer Success Management processes are implemented
- Manages Daily program management throughout the program life cycle
- Defining the program governance (controls)
- Defines and plan the overall program strategy and progress of projects
- Managing the program's budget and financial health
- Managing risks and issues and taking corrective measurements
- Mentors Project Managers
Minimum Qualifications
Job Specifications:
Education – At least graduate with a Bachelor's or Master's Degree in IT, Computer Science, Engineering, or any related course.
Related Work Experience –
- At least 5 years of experience as an IT Professional, with 5+ years experience in Project Management.
- 5+ years of experience with a full product lifecycle with an understanding of the development lifecycle and various technology methodologies that support that lifecycle.
- Proven success in providing leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
- Proven success in providing leadership for project teams
- Experience in providing roadmap to clients
- Focus on Customer Success Management metrics and implementation
- Experience in handling industry specific related programs and Operations
- Experience in handling Program PnL
- Certifications is a plus
- Professional Scrum Master II
- Project Management Professional (PMP®) certification
Knowledge –
- Project Management
- Resource Management
- Stakeholder Relationship management
- Financial Management
- Contract Management
- Governance
Skills
- Must have excellent time management and organizational skills and experience establishing guidelines in these areas for others.
- Must have a strong sense of personal accountability regarding decision-making and supervising department teams.
- Must have good leadership skills, risk management, client interfacing, and decision-making skills.
- Must have strong interpersonal and organizational skills.
- Ability to work independently with minimum supervision and with a cross-functional team.
- Must have the decisiveness in resolving business problems, making decisions, and identifying priorities.
- Must have a passion for new consumer technology and the emerging mobile landscape.
- Excellent scoping and estimation skills.
- Must have exceptional communication skills and presentation skills
- Must have strong interpersonal and organizational skills
- Proven ability to demonstrate a drive for results and accountability of business needs.
- Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.
