Responsibilities
Main Activities and Responsibilities: (including but not limited to)
- SHEQ Compliance: Adhere to all role-specific Safety, Health, Environment, and Quality (SHEQ) obligations as outlined in the relevant RACI matrix.
- Program Delivery Support:
- Coordinate and support the end-to-end delivery of Occupational Hygiene & HazMat consulting programs across Australia.
- Collaborate with technical teams to ensure timely and high-quality execution of project deliverables.
- Assist in planning and tracking project milestones, deliverables, and resource allocation.
- Client Engagement & Communication:
- Act as a key point of contact for clients, managing day-to-day communications and responding promptly to queries.
- Prepare and coordinate client proposals, ensuring alignment with scope, timelines, and resource availability.
- Support the delivery of exceptional client service by ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met.
- System & Portal Management:
- Confidently navigate and manage various client portals and internal systems (e.g., CorrigoPro, OneStop – City FM, JLL Onsite, FM Web), training to be provided as these are specialized programs.
- Ensure accurate and timely data entry, system updates, and documentation management.
- Mailbox Monitoring & Reactive Work Management:
- Monitor shared mailboxes and triage incoming requests.
- Coordinate and track reactive work orders, ensuring timely assignment and resolution.
- Reporting & Documentation:
- Assist in the preparation of client reports, presentations, and project documentation.
- Support purchase order management, invoicing processes, and reconciliation against project trackers.
- Issue Management & Escalation:
- Identify potential risks, delays, or issues in program delivery and escalate to relevant Account or Project Managers as required.
- Contribute to continuous improvement initiatives by identifying process gaps and recommending solutions.
- Resource Planning Support:
- Assist in scheduling and resource allocation to ensure optimal team utilisation and project efficiency.
- Maintain visibility of team capacity and upcoming project demands.
- Client Satisfaction & Continuous Improvement:
- Collaborate with internal teams to gather and respond to client feedback.
- Support initiatives aimed at enhancing service delivery and client experience.
Qualifications
Qualifications (Minimum and Desirable):
- Bachelor's degree in any related field.
- 5-10 years of demonstrated post education experience of relevant skills.
- Basic knowledge of project management principles and PMI's Body of Knowledge or similar standards.
- Excellent organizational skills.
- Exceptional attention to detail and accuracy.
- Proven ability to meet tight deadlines, manage conflicting priorities, and work well under pressure in a rapidly changing environment.
- Strong interpersonal and communication skills.
- Ability to learn processes quickly and prioritise client requirements.
- Strong team player, self-motivated and proactive thinker with flexible can-do attitude.
- Excellent computer skills, including knowledge of Microsoft Word and Excel.
- Previous experience working in a consulting business would be considered an asset.
- PMP certification would be an asset.
- Experience in field / supply logistics and travel bookings.
- Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies
- Ability to work schedules conducive to project-specific requirements that may extend beyond the typical workweek.
